Operations Specialist, Platform Efficiency

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

As an Operations Specialist in the Platform Efficiency team, you will take a vital role in optimizing delivery operations and enhancing courier performance across multiple countries within the region. Your primary focus will be on supporting the execution of strategies designed to improve logistics efficiency and achieving key performance targets such as courier costs. You will work closely with the Global Courier Pricing, Logistics, and local Merchant teams, as well as other departments within regional operations, to implement initiatives that drive operational efficiency and improve courier satisfaction.

This role requires strong analytical skills, including working with numbers and data analysis, to identify trends, uncover insights, and make data-driven decisions. You should be comfortable analyzing performance metrics, interpreting KPIs, and recommending strategies based on your findings. Reporting to the Regional Head of Platform Efficiency, you will be a key contributor to ensuring that the region meets its financial and operational goals.

What you will be doing

• Contribute to the implementation of pricing-related changes, ensuring alignment with set goals to not only deliver cost savings but also increase courier satisfaction within the region.

• Support the management of regional courier cost budgets set by the Global Delivery Operations teams, aligning with financial targets and operational quality standards.

• Develop and execute data-driven strategies in collaboration with Global Logistics, Product, and Merchant teams to enhance logistics efficiency metrics and overall performance.

• Analyze KPIs and performance data to understand key drivers and trends, providing insights to improve results and help devise strategies to meet or exceed regional targets.

• Optimize logistics operations by enhancing route planning, reducing travel and service times, and improving overall delivery efficiency.

• Create and maintain comprehensive reports and dashboards to monitor key performance indicators, track progress, and communicate results to stakeholders.

• Identify opportunities to streamline courier operations, increase efficiency, and improve overall service quality for consumers, merchants, and couriers.

Qualifications

• 2+ years of experience in operations, data analysis, or a similar role, with a focus on efficiency optimization and performance improvement.

• Strong analytical skills with proficiency in Excel (or Google Sheets) for data analysis are essential; experience with Looker, SQL, or other data applications is an added advantage.

• Proven track record of leveraging data-driven strategies to enhance operational efficiency and achieve key performance targets.

• Excellent interpersonal skills with the ability to support projects, collaborate effectively across global and regional teams, and influence stakeholders.

• Highly detail-oriented, organized, and capable of managing multiple initiatives in a fast-paced environment.

• Self-motivated with a proactive approach to problem-solving and a commitment to continuous improvement.

• Strong communication skills, with fluency in English; additional languages are a plus.

• The role can be based in any of our Wolt offices across the following locations: Greece – Athens, Cyprus – Nicosia, Azerbaijan – Baku, Kazakhstan – Almaty, Georgia – Tbilisi, Uzbekistan – Tashkent.