Operations Specialist, Courier Supply

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 32 countries today, 28 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and soon we are launching in North Macedonia! To get there, we must first assemble a team of motivated superheroes - we are now looking for an Operations Specialist to join our team!

As our Operations Specialist, you will be responsible for the supply of our Courier Partners in our region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!

What you'll be doing:

• Plan & execute: Defining operational forecasts, supply plans, and application targets for your country considering both global and local knowledge, such as holidays, special events, and changing weather conditions. Aligning with other teams such as finance and procurement during bi-annual planning.
• Monitor & course-correct: Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster or reactivating inactive couriers
• Regularly communicate with fleet managers to update them on the required supply availability.
• Develop new initiatives and ways of working: Conducting tests and proving new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation
• Create and improve processes to drive operational efficiency to allow the business operations to scale efficiently.
• Support other Operations departments to ensure smooth day-to-day operations.

Qualifications

• You are a people person, an excellent communicator and a big team motivator, as you will have daily contact with our Courier Partners.
• You are a fast learner and attentive to both small details and the bigger picture.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You have the ability to think analytically and have experience with tools such as Google Sheets or Microsoft Excel
• You are fluent in Macedonian and English.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to:
Jan Dokulil - Talent Acquisition Partner 
[email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.