Company:
Description:
Operations Specialist – Business Insurance
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Operations Specialist on the Business Insurance (BI) team, you’ll play a role in enhancing operational efficiencies and effectiveness throughout the business insurance sales and service lifecycle by maintaining relationships with insurance carriers and administrative partners, coordinating efforts on agency contracts. You will also be a liaison between teams and departments to promote strong communication and problem-solving. Your guidance will help influence and provide direction to the sales and placement team fostering a culture of change management, collaboration, and accountability. You will work closely with BI leaders to achieve best practices in the areas of refining and implementing sales processes, optimizing the sales pipeline, and providing data-driven insights to boost productivity and effectiveness. We will ask you to serve as a partner to the BI leadership teams and act as a liaison with other operating units. Finally, you will be responsible for developing strategies, efficiencies, best practices, action plans, and budgets for the department in alignment with organizational objectives.
- Serve as a partner to the BI leadership teams and act as a liaison with other operating units.
Develop strategies, efficiencies, best practices, action plans, and budgets for the department in alignment with organizational objectives.
- Regularly review current products, processes, services, and procedures to foster a culture of continuous improvement. Streamline sales lifecycle processes by providing innovative tools and resources to enable producers to increase sales, focusing on efficiency and effectiveness across the entire sales lifecycle (Submission, Placement, Service, Issuance, Renewal). Identify inefficiencies in the insurance lifecycle, including placement, marketing, and service team partnerships.
- Act as a liaison between teams and departments to promote strong communication and problem-solving.
Help influence and provide direction to the sales and placement team fostering a culture of change management, collaboration, and accountability.
In partnership with BI Leadership coach and mentor team members through change management opportunities, including research, development, and execution.
- Stay informed about technical knowledge, market trends, and company information, sharing insights as necessary.
- Maintain relationships with insurance carriers and administrative partners, coordinating efforts on agency contracts.
- Lead strategic carrier initiatives, including revenue budgeting and optimization for direct and contingent commissions, and conduct efficiency/effectiveness reviews.
- Collaborate with the BI data analytics team to understand data outputs and their implications for business strategies.
- Partner with BI leadership to analyze data sets provided by UMW COO and promote organization-wide adherence to data standards through auditing and collaboration with managers and trainers on client teams.
- Execution of agency-wide programs and initiatives impacting multiple departments, establishing work teams to achieve results and timely execution.
- Partner with BI placement, service, and producers to analyze data related to E&O exposures and establish internal policies to minimize exposure.
- Manage various projects related to sales operations, ensuring timely execution and alignment with business objectives, while evaluating and recommending process improvements.
- Attend meetings in support of local, regional, and national initiatives as needed.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- Bachelor’s degree in business or a related field
- Minimum of 5 years of generalist experience in business insurance, with strong knowledge of coverage and risk management issues.
- State Property/Casualty insurance license.
- Certified Insurance Counselor (CIC) Certification or equivalent.
- Proven success in data driven analytics and decision making.
- Ability to build and maintain positive working relationships with management and peers.
- Strong interpersonal and sales skills in dealing with customers.
These additional qualifications are a plus, but not required to apply:
- Chartered Property Casualty Underwriter (CPCU) Certification
We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
- X
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Hybrid
#MMABI
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries.
Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity.
Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics.
Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people.
Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society.
Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
.png)
.jpg)
