Operations Specialist - Armenia

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The Operations Specialist (Glover Specialist) will play a pivotal role in leading and supervising Glovers in their day-to-day operations. This includes managing Couriers, collaborating with Management to develop and oversee organizational and program budgets, and ensuring overall organizational effectiveness. By providing strong leadership in financial and operational functions, the Operations Specialist will drive the success and efficiency of our operations.

THE JOURNEY

• Plan and oversee strategic, operational, and administrative programs, ensuring the success of our initiatives and driving organizational growth.
• Recruit, train, and onboard Couriers, providing them with the necessary support and resources to excel in their roles and represent our brand effectively.
• Implement and optimize strategies for Courier acquisition and retention, using a data-sensitive approach to make informed decisions and enhance our operations.
• Provide strategic advice and recommendations to leadership, helping to shape and refine our policies, practices, and procedures for maximum effectiveness.
• Manage scheduling, attendance, and administration of Info-Sessions, while supporting daily operations through operational supervision and detailed analysis of KPIs.
• Improve processes and policies to support organizational goals, ensuring compliance with rules and regulations, and optimizing delivery times and Courier earnings.
• Analyze daily and weekly operation metrics, develop analytical frameworks and models, and recommend effective financial strategies for the long-term success of the city.
• Collaborate with colleagues in a supportive environment, ensuring service levels are maintained, customer satisfaction is achieved, and overseeing organizational insurance policies and health and safety meetings.

WHAT YOU WILL BRING TO THE RIDE

• An empathetic, inclusive and curious attitude
• Proficiency in MS Office programs or ERP systems, demonstrating strong computer literacy.
• Experience in on-demand delivery services is highly desirable.
• Open to direction with a collaborative work style and a strong commitment to achieving results.
• Excellent written and verbal communication skills in English.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Results-oriented, autonomous, and efficient in managing tasks and projects.
• Ability to challenge and debate important issues, contributing valuable insights to the organization.
• Capable of viewing situations from multiple perspectives to find the best solutions.
• Persuasive and detail-oriented, using facts to support arguments and drive decisions.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!