Operations Services Support

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

As our Operations Services Support Specialist, you'll play a crucial role in maintaining and optimizing our digital operations. You'll be at the forefront of our technological infrastructure, ensuring smooth daily operations and continually improving our systems and processes.

Key Responsibilities

• System Management: Assist in the day-to-day operations of AdBook/Fattail inventory management system and Naviga Digital First Order Entry and financial system.
• Policy Enforcement: Implement and uphold policies and procedures for daily online operations and system setups.
• Troubleshooting: Resolve New Media Help Desk tickets and provide expert system support, diagnosing and fixing issues efficiently.
• Process Improvement: Contribute to the continuous enhancement of inventory management, order entry, billing, and reporting processes.
• Documentation: Help create and maintain comprehensive documentation of department workflows and best practices.
• Innovation: Work on cutting-edge projects to improve our digital infrastructure and operational efficiency.

Qualifications

• Associate degree or equivalent experience in inventory management systems and system configuration.
• Minimum 2 years of experience working in a complex database environment as an end-user.
• Proven track record in troubleshooting software problems and implementing effective solutions.
• Proficiency in AdBook/Fattail, Naviga Digital First, or similar inventory management and billing systems.
• Familiarity with Google Ad Manager and Microsoft products, including PowerPoint.
• Strong aptitude for learning new programs and software quickly.
• Excellent problem-solving abilities and attention to detail.
• Outstanding oral and written communication skills.
• Exceptional customer service orientation and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Adaptability and eagerness to learn in a rapidly changing technological landscape.

Additional Information

The pay range for this position is $21-24 / hour depending on experience.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here

This post will expire on 04/11/2025