Operations Resource Planner

About us

Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce. 

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry also means transforming the way we do business.   As we continually develop new technologies and customer propositions, we’re looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Changing the way the world shops, for good.

About the role:

In this entry-level role, the Operations Resource Planner will be responsible for efficiently managing and coordinating the allocation of resources for the Hardware Support, Field Services Team.  This coordination includes managing software tools, equipment, and spare inventory used at customer sites that are serviced and maintained by Ocado. This role ensures that all Field Technicians are utilized optimally, schedules are maintained, and support delivery timelines are met. The ideal candidate will have strong organizational skills, excellent communication abilities, the ability to balance competing demands of stakeholders, and a keen attention to detail.

What you’ll do:

•  Assign resources to support and maintain robotics hardware based on availability, skills, and maintenance requirements.
•  Monitor and adjust resource assignments to ensure optimal utilization and prevent conflicts.
• Develop and maintain detailed schedules for break and fix support, preventive maintenance tasks, and resource availability.
•  Update schedules in real-time to reflect changes and communicate these updates to relevant stakeholders.
•  Collaborate with third-party contractors, team leaders, and other stakeholders to understand resource needs and  service delivery timelines
• Facilitate effective communication between departments to ensure smooth coordination and resource sharing.
• Conduct meetings with stakeholders to disclose project status, plan schedules, gain customer feedback, and build consensus between Ocado resources and customer requirements. 
•  Generate and analyze reports on resource utilization, service delivery, and scheduling efficiency.
• Identify trends, potential issues, and areas for improvement based on data insights.
• Develop and implement best practices for resource scheduling and management.
• Continuously evaluate and improve scheduling processes and tools to enhance efficiency and effectiveness.
• Proactively identify and resolve resource conflicts and scheduling issues.
• Work with managers and third-party contractors to develop contingency plans and alternative solutions.
• Maintain and update scheduling software and tools.
• Ensure data accuracy and integrity within the scheduling system.

Who you are:

• Bachelor’s degree in Business Administration, Operations Management, or a related field, or relevant professional experience.
• Proven experience in resource scheduling, coordination, or a similar role.
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities.
• Proficiency in scheduling software and tools and analysis tools
• Analytical mindset with the ability to generate and interpret reports.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Knowledge of resource management best practices and methodologies.

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