Acerca de PayJoy
PayJoy es un proveedor de servicios financieros con una misión clara: ayudar a clientes desatendidos en mercados emergentes a lograr estabilidad y éxito financiero. Otorgamos créditos a través de nuestra tecnología patentada que convierte un smartphone en una garantía digital, y gracias a nuestra avanzada inteligencia artificial, ciencia de datos y herramientas anti-fraude, podemos ofrecer los costos más bajos y calificar al mayor número de clientes en la industria. Hasta 2024, hemos proporcionado miles de millones de dólares en crédito a más de 12 millones de clientes, mientras mantenemos una rentabilidad sólida y sostenible a largo plazo.
Acerca del rol
As a Go to Market CL Operations Representative, you will be responsible for enabling customers to acquire and use our financial products across the needed channels, thus driving growth to our CL business.
Responsibilities
- We are seeking a dynamic sales associate with strong communication skills, a customer-focused approach, adaptability, and a goal-oriented mindset to provide excellent service, solve problems, and drive sales in a team-oriented environment.
- Engage with online customers via email, chat, or phone to understand their needs and guide them through the onboarding process.
- Follow up on sales leads and guide prospects through the sales funnel.
- Maintain up-to-date knowledge of products, pricing, and promotions to assist online customers effectively.
- Process online conversations accurately, ensuring a smooth and positive customer experience.
- Collaborate with the team to meet online sales targets and optimize lead conversion rates.
- Handle customer inquiries, resolve issues, and ensure satisfaction through proactive communication and support.
Qualifications
- Proven experience in sales or customer service, preferably in an online or e-commerce environment.
- Strong communication skills, both written and verbal, with the ability to engage customers through email, chat, and phone.
- Ability to follow up on leads and close sales in a timely and professional manner.
- Basic computer skills and familiarity with online sales platforms and CRM tools.
- Self-motivated, goal-oriented, and able to work independently.
- Strong problem-solving skills and a customer-first attitude.
- Experience with PayJoy products
- Experience working in a startup environment or a highly intrapreneurial role
- Experience in financial institutions in sales roles with high-speed processes
Desirable Qualifications
Benefits
- Company-funded Health and Dental Insurance for employees and immediate family members
- Life insurance
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Coworking Travel allowance
- $2,000 USD annual Professional Development allowance
- $500 USD annual Fitness allowance
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
Principios de PayJoy
En PayJoy estamos orgullosos de ser un empleador que promueve la igualdad de oportunidades. Damos la bienvenida y alentamos la inclusión de personas de todos los orígenes. No discriminamos por raza, religión, color, origen nacional, género (incluido el embarazo, parto o condiciones médicas relacionadas), orientación sexual, identidad de género, expresión de género, edad, estatus como veterano protegido, condición de discapacidad o cualquier otra característica legalmente protegida.
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
