Team Description
Our team focuses on improving automation and creating self-service solutions for our clients within the BR Operations team. We aim to optimize operational efficiency and customer experience, with a focus on data-driven insights and decisions. We collaborate closely across various teams, including support, logistics, onboarding, product, and AI, and value individuals who thrive in a dynamic, problem-solving environment.
What You’ll Do
- Assist in the development and implementation of self-service solutions for merchants.
- Work with the operations team to align self-service options with internal processes and customer experience.
- Help to measure and analyze project planning and results.
- Collaborate with product teams to identify and prioritize solutions.
- Create and maintain data visualizations for self-service usage, and analyze self-service performance in the SumUp environment..
You’ll Be Great for This Role If
- You have excellent problem-solving skills.
- You speak advanced English and can communicate effectively with global teams.
- You are proficient in Google Sheets and Presentations.
- You are highly motivated, team-oriented, hands-on, and always looking to learn and improve.
- You are pragmatic, efficient, and able to manage multiple stakeholders and prioritize tasks.
Nice to Have
- Experience with SQL.
- Experience in data analytics, particularly with Tableau.
- Knowledge of Python.
- Familiarity with data transformation and modeling.
- An ongoing Degree in business, engineering, or related fields, or currently pursuing studies in exact sciences.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Top Skills
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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