Operations Programme Manager

Who are we?

Job Summary

Supports and follows-up Global Design & Construction (GDC) projects working with program sponsors and key stakeholders to ensure on-time completion according to design and site Operations needs.
Provides guidance on ground-up construction, remodeling, renovation, infrastructure upgrades and replacements projects to meet or exceed company expectations. 

Coordinates the necessary resources in Operations, use formal processes and tools to manage resources, risks, problems and changes.

Works closely with Data Center Operations and GDC teams to ensure risks are mitigated and design standards are applied.
Supports the implementation of processes and procedures during all phases of new built-in collaboration with GDC team, providing guidance to country operations, addressing needs and requests.
Be the voice of the country operations team in GDC, especially when there are expansion projects in a live environment.
Leverage the sub-regional view/portfolio to help build consistency, anticipate some of the recurring issues, and apply lessons learned
 

Responsibilities

Program Management

• Supports Project Management in the broad roadmap of Construction/Expansion across the GEM South sub-region

• Works with numerous stakeholders, understands their needs and builds effective relationships

• Applies a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex business cases, plans and schedules

• Review of design packages and vendor selection

• Uses a variety of communications methods to deliver information relevant to the audience and projects needs

• Has an approach to risk management that spans projects level up to strategic risk management where required

• Solve disputes successfully and independently. Identify GAPs with respect to the design & scope during all phases and escalate it to internal and external stakeholders and address any deviations or issues found that may impact future operations

• Collaborates all internal and external project team members including internal Design, Procurement, Operations, and IT/Network support teams to resolve complex matters

• Collaborates with multiple external vendors per project comprising General Contractors, A&E design teams, commissioning agents, equipment suppliers, etc

• Collaborates with the Data Center Operations and GDC teams to raise the proper CRs in the correct timeline

Project Management Processes & Procedure

• Implements the Lessons Learned according to established procedures. Leverage the sub-regional view/portfolio to build consistency, anticipate some of the recurring issues

• Acts as an escalation point to local Project Manager involved in GDC projects

• Reviews standards, processes and procedures with the purpose of continuous improvement.

• Provides recommendations and improvements and ensures that project deliveries complies with the project design, and Country Operations requirements and needs. Communicates project deviations and proposed changes to the GDC team and Country Operations teams

• Ensure the Mobilization checklist and the Ops part of the Go-Live checklist are implemented properly and on time

#BeTheLiaisonFor

• Fosters smooth information flows from any global project owner, not limited to the GDC team, to the GEM South Country Ops teams

• Feeds the GEM South Country Ops teams with ad hoc reporting for the project to be up to date, permanently and consistently reported back

• Is a natural go to person for anyone aiming at getting a given project overview (over the GEM South territory) at a glance, especially when expansion projects impact a live environment

Qualifications

• Proven year experience of Construction program / project management, ideally in the data center, alternatively in mission critical, IT, network sectors

• PM certification(s) is a plus

• Full mastery of standardized program / project management tools and templates

• Extensive knowledge of the processes, systems that underpin the Data Center business and more specifically the Equinix way to operate Design and Construction projects; and what are the main challenges and needs for Data Center Operations

Skills & Attributes

• Focus on results – establishing high standards for performance, setting goals and developing plans, following through and being accountable for results

• Competent in the use of planning tools, considers and develops cross functional plans

• Effectively communicates progress of programs / projects

• Ability to connect construction project outcomes with operational challenges and needs

What we'll offer

• Comprehensive and market-competitive remuneration package

• Permanent Health Insurance (PHI)

• You are entitled to 23 days holiday per annum in addition to any statutory holidays

• Restaurant Tickets and partly subsidised meals 

• Employee Stock Purchase Plan (‘ESPP’)

• Excellent growth and advancement opportunities

• Internal training/development hub with continuous formative plans available to all

• An inclusive, balanced and friendly culture with our embedded ethos in which to strive on

• Employee Assistance Programme (EAP)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.