Who We AreJoin a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoThis role may have direct reports or may be a functional manager with no direct reports who manages an operational function with organizational impact.
Manages an operational function or the day-to-day operations of a segment of the organization’s operations in compliance with established procedures for the organization. Participates in developing, interpreting, and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all customers.
HOW YOU'LL CONTRIBUTE
- Manages and sets priorities of an operational function or the day-to-day operations of a group of professionals who have responsibility for operations and project outcomes. May provide direct and indirect supervision of teams.
- Creates project plans. Identifies and leverages resources.
- Influences outcomes and assures that all employees within area of responsibility are working towards a common goal.
- Participates in the decision-making process regarding capital expenditures and asset redeployment activities.
- Responsible for adherence to operating budget guidelines regarding all expenses.
- Actively participates in all activities which support the organization’s goals and objectives.
- Contributes to and drives project reviews and approves detailed designs and cost estimates for projects.
- Participates in the development of both short and long-range plans for the organization and provides input to operational decisions to clarify or modify project plans, and/or schedule requirements.
- If the employee in this role has direct reports: Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring recommendations and gets input from Senior Management/Executive Management.
- Other duties as assigned.
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
- Bachelor’s degree or equivalent combination of education and experience
- 5-7 years of directly related experience
- 3-5 years demonstrated experience in a supervisory or management role
- Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Solid administrative and management skills
- Project management and planning skills
- High level of business acumen, strategic agility, ability to develop others, and influence change
- Analysis and negotiation skills
- Excellent interpersonal and communication skills
- Ability to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
- Successful track record designing, developing, and executing complex projects in area of functional expertise.
- Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
- Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics
- Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration
- Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
- Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
- Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
Salary Range: $82,925.00 - $110,525.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
