Operations Manager

Summary:

We are seeking a dynamic and result-driven Operation Manager to oversee and optimize daily operations across our distribution business. You will play a critical role in ensuring operational efficiency, service excellence and continuous growth, working closely with the Country General Manager and leadership team.

Key Responsibilities:

Operational Leadership:

Manage end-to-end operations, including logistics, warehouse, order fulfillments, customer service and internal process.

Process Improvement:

Analyze current operational workflows, identify inefficiencies, and implement solutions to improve speed, accuracy and cost-effectiveness

Team Management:

Lead, coach and develop the operations team to drive high performance and a strong service culture

Vendor and Partner Coordinator:

Work closely with vendors, suppliers, and logistics partners to ensure timely and accurate delivery of products and services.

Inventory Management:

Oversee inventory control process to maintain accuracy, reduce shrinkage, and optimize stock levels

Customer Focus:

Ensure excellent customer experience by setting and maintaining high service standards across all operational touchpoints.

Reporting & KPIs

Develop, track and report on operational metrics and KPIs to the CGM, provide actionable insights to support decision making.

Compliance & Risk Management

Ensure all operations comply with local regulations, company policies and industry best practices.

Strategic Projects:

Lead or contribute to strategic initiatives, such as new implementations, expansions and operational transformations.

Qualifications:

• Bachelor’s degree in BA, SCM or a related field (master’s degree is a plus)

• Minimum 5+ year experience in operations management, preferably in technology distribution, supply chain, or a related sector

• Proven leadership skills with experience managing diverse operational teams

• Strong analytical, organizational, and problem-solving abilities

• Proficiency with ERP systems, CRM tools and MS office suite (other digital platforms is a plus)

• Excellence communication and interpersonal skills

• Ability to thrive in a fast-paced, dynamic environment.

Preferred skills:

• Experience in tech products and distribution logistics

• Familiarity with ISO standards, Lean Management / Six Sigma methodologies.

• Strong project management skills

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.