Operations Manager

Posted 8 Days Ago
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Flimby, Cumbria, England
Mid level
Retail • Sports
The Role
The Operations Manager leads manufacturing operations, ensuring productivity and quality while promoting health, safety, and continuous improvement within the team.
Summary Generated by Built In

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:
Reporting to the Head of Operations, this role is leadership position to ensure the Value Streams provide a world class manufacturing service in a way that is consistent with recognised lean principles. You will manage and oversee all manufacturing operations within your Value Streams. You will be responsible for driving productivity and customer service improvements without compromise to health and safety or quality.
This role will also be accountable for identifying gaps in performance; route cause and solutions to prevent reoccurrence. You will utlise your own skills and those of the Team Leaders to improve processes and procedures in your area which have a significant impact on the bottom line of the business.

MAJOR ACCOUNTABILITES:

  • To lead, motivate engage and coach the Team.
  • Be an advocate for health and safety/environmental matters ensuring risks are minimised and preventative actions are in place.
  • Ensure quality of product is of the highest level and where defects are identified work closely with the teams to ensure preventative actions are taken.
  • Lead communications within your area and be a change agent for Tier 2 delivery.
  • Provide clear expectations to direct reports and ensure they have the resources, training and developmental opportunities including timely and meaningful appraisals through the PPP process to ensure motivation and effective performance.
  • Manage team performance ensuring any potential operational or team conflict is dealt with promptly and consistently, liaising with HR.
  • Work with Head of Operations for resource and labour within the Value Stream to ensure production is not compromised.
  • Drive CI and Lean initiatives within the Team, continually improving processes and embedding change management across the Value Streams.
  • Compile figures for reporting and attend all relevant meetings, escalating any issues in a timely manner.
  • Work with cross functional departments to ensure targets for efficiency, costs and on time delivery are met.
  • Ensure policies and processes are followed with a fair and consistent approach.
  • Ensure all actions are in line with NB Leadership Competencies and NB Core Values.

REQUIREMENTS FOR SUCCESS:

  • Demonstratable leadership experience in creating high performing teams.  
  • Professional leadership skills.                                                  
  • Commitment to continuous learning and person growth for self and Team
  • Proficient PC skills including Excel, Word, PowerPoint and Outlook.
  • Enthusiastic and inspiring communicator.
  • Dynamic and highly resourceful.
  • Customer and quality focused.
  • A safety first mindset
  • Results focused
  • Flexible and Adaptable
  • Attention to detail, accuracy and time management.
  • Excellent organisational skills.
  • Excellent problem solving skills.

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Top Skills

Excel
Outlook
PowerPoint
Word
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The Company
HQ: Brighton Landing, MA
8,000 Employees
On-site Workplace
Year Founded: 1906

What We Do

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype.

We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content.

Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static.

But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.

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