Operations Manager

Organization: 

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and intuitive solutions to help our customers manage their finances in the ways they want to. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Operations Manager

Location: Bangalore- Manyata Tech park

Business & Team: Retail Operations

CBA India is responsible for servicing multiple brands and business units across the Group; delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce.

Retail Operations is responsible for the decisioning, fulfilment, and settlement and servicing of retail lending products across CBA and forms part of the broader Retail Operations team.

Impact & Contribution:

You are an operations professional who makes things happen for our customers. Your value lies in doing things right to ensure we deliver a great customer experience.

Your contribution would include:

• Helping customers achieve their dreams

• Being a highly motivated member of the team with self-starter skills and can take accountability when working alone

• Exceptional time management skills and Exceptional customer service skills (Internal and External to CBA)

Reporting lines​: Reports to Senior Manager

Roles & responsibilities:

• Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.

• Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.

• Take responsibility for the quality of work submitted and ensure highest standards are maintained.

• Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them as necessary.

• Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.

• Raise operational continuous improvement suggestions identified while completing tasks.

• Undertake any other tasks assigned by your Manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.

• Have necessary understanding of CBA retail products.

Essential Skills:

• Highly energetic and dynamic professional who are always striving to do better for our customers.

• 10+ Years of Experience

• Strong attention to numbers – ability to focus on numerical data with precision, accuracy and thoroughness.

• Excellent communication skill Written and Oral.

• Strong in exercising sound judgement backed by analytical and problem solving skill.

• Carrying impressive interpersonal skills to communicate effectively with our Australian onshore team

• Demonstrate curious mindset and ability to investigate.

Education Qualification:

• Bachelor’s degree in Commerce or Business Management.

Advertising End Date: 24/11/2024