Operations Manager

POSITION OVERVIEW:
Plans, organizes, directs, and controls the activities required for effective management of the Operations Department. Ensure quality installations, Service, and Client satisfaction. Develop and maintain fiscal responsibility for the department. And other duties and tasks as assigned by the Senior Director.
SPECIFIC ACCOUNTABILITIES Include but are not limited to:
• Develop Operations Department short and long range goals to coincide Company objectives.
• Forecast department requirements, expenditures, and develop annual budgets.
• Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions.
• Provide reports to senior management to include but not limited to: revenue forecasting and staff performance.
• Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures.
• Establish and implement productivity standards and communicate job expectations to staff.
• Establish and maintain procedures and standards for quality installations and service.
• Monitor installations for on time on budget performance.
• Maintain accurate project information with in Company shared files and system.
• Evaluate and negotiate Department-related contracts for products and services.
• Maintain, monitor, and update departmental policies and procedures.
• Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other.
• Monitor and amend departmental documentation as needed including invoices, credits, time cards, expense reports, and PTO/UTO schedules.
• Maintain knowledge of current industry standards and emerging technologies.
• Ensure accurate project information is maintained in company shared files and systems
GENERAL ACCOUNTABILITIES:
• Maintain and protect assigned Company assets.
• Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
• Work in compliance with the Company’s polices and procedures including safety manual with safety of self and others in mind at all times.
• Maintain professional licensing as required by State and Local jurisdictions.
• Available to work outside of, or in addition to, normal businesses hours.
• Work proactively and in a positive manner with co-workers.
• Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests.
SUPERVISORY DUTIES: In accordance with applicable
Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervise, develop, evaluate, and discipline Operations Department personnel in accordance with PTI policies and procedures.
REQUIRED QUALIFICATIONS:
• High school diploma, or equivalent
• Associate degree in a technical capacity, or equivalent or at least 4 years of relevant work experience.
• Demonstrated knowledge of and experience with security integration technology and system design. 5 years of experience required.
• Demonstrated proficiency using MS Office products, as evidenced by 5+ years of experience
• Valid driver’s license with acceptable driving record
• Must be able to participate in and pass pre-employment and customer-required background checks and drug screens.
PREFERRED QUALIFICATIONS:
• Bachelor’s degree in related field
• 2 years experience leading a team or other leadership experience
• 2 years experience managing technical projects
DEMONSTRATED PROFESSIONAL COMPETENCIES:
• Excellent time-management and organizational skills. Ability to work in a high volume atmosphere
• Ability to solve technical problems and carry out responsibilities under minimal supervision.
• Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
• Excellent interpersonal skills including customer service skills.
• Proven track record in building and developing effective teams.
• Ability to write simple correspondence and present information in one-on-one and small group situations.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member.
• Ability to adapt as the external environment and organization evolves.
• Has a strong knowledge of engineering fundamentals, security system functions and operations. Good subcontracting skills required.
• An understanding of job financial reports and the ability control costs in the handling of projects
• Adapt to changes in the work environment, manage competing demands and able to deal with frequent changes, delays or unexpected events
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
• Customer site visits are expected to manage expectations and deliverables. These sites will range from active construction sites with uneven terrain to office locations. Both outdoor and indoor working conditions are to be expected.
• Some travel required.
COMPENSATION: $105k - $120k DOE
BENEFITS: Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company’s 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.