Operations Manager

We are seeking an experienced local Operations Manager to oversee the daily operations of our Fort McMurray location while driving sales growth. In this sales forward role, you will lead a qualified team to ensure project success and cultivate strong customer relationships to expand our market presence in integrated security, networking/data cabling, and commercial audio-visual sectors.
Are you a dynamic professional with deep-rooted connections in the community and extensive experience in the oilfield and commercial sectors? In this role, you will leverage your network and expertise to strengthen our community outreach efforts and enhance stakeholder engagement. You will play a crucial role in bridging the gap between our operations and the communities we serve, ensuring that our initiatives resonate with local needs and values.
Key Responsibilities:
Operations Management:

• Project Oversight: Plan, organize, direct, and control staffing levels to ensure projects are delivered on time, within budget, and to quality standards.
• Resource Utilization: Communicate with the Project Management team to evaluate project needs and maintain a technical labor schedule for optimal resource allocation.
• Cost Control: Implement best practices to maximize productivity and control costs across all operational processes.
• Performance Monitoring: Develop and monitor annual and medium-term operational plans to achieve overall objectives; review project deliverables to ensure timelines are met.
• Team Leadership: Interview, hire, and oversee training for staff; conduct regular performance reviews to align team goals with company objectives.
• Safety and Compliance: Foster a corporate culture that promotes safety and integrity, ensuring adherence to Health, Safety, and Environmental policies.

Business Development:

• Sales Strategy Development: Create and implement an annual sales plan to drive revenue growth across all service offerings, targeting both existing and new clients.
• Client Relationship Management: Build and maintain strong relationships with key clients while actively pursuing new business opportunities.
• Collaboration: Work closely with Operations, IT, Engineering, and other departments to enhance client engagement and drive integrated security systems penetration.
• Market Analysis: Monitor the competitive landscape for changing technologies and trends to ensure the company’s offerings remain cutting-edge.
• Sales Tracking: Maintain CRM activities, track sales leads, and provide accurate forecasting to inform strategic decisions.

Required Qualifications:

• 5-8 years in operations management overseeing complex technology projects
• Progressive outside sales experience in a technical sales environment (integrated security, networking/data cabling, commercial audio-visual preferred)
• Technical Knowledge: Familiarity with IP networks, low voltage electronics, and security technologies such as access control and CCTV systems.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical skills with proficiency in Microsoft Office and project management software.
• Ability to manage multiple deadlines independently and effectively.
• Success Factors: Results-driven mindset, accountability, and the ability to leverage collaborative relationships for business development.

Preferred Qualifications: 

• Post-secondary education; a university degree in Business is preferred.
• Experience with Dynamics 365 ERP 

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly in English) in order to communicate with colleagues and/or customers
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.