Operations Lead

OPERATIONS LEAD

Amsterdam/Rotterdam, hybrid

JOB PURPOSE
We are looking for an experienced and proactive Operations Lead to drive operational excellence and efficiency within our account. This role is pivotal in ensuring seamless financial and process management, enhancing profitability, and fostering alignment across teams.

KEY RESPONSIBILITIES

• Operational Roadmap Execution: Develop and implement strategies to enhance efficiency and effectiveness in account operations.

• Profitability Reporting: Maintain, update, and share account profitability reports, ensuring ongoing accuracy and transparency.

• Time Tracking Oversight: Ensure proper time tracking hygiene, including:

  • Correct tracking of hours across budgets.

  • Managing transitions of temporary and non-billable hours.

  • Educating teams on best practices for time tracking.

• Operational Queries: Serve as the primary point of contact for high-level operational questions (e.g., IC-related queries).

• Finance Liaison: Act as the link between the account team and the finance department, ensuring smooth financial operations and reporting.

• External Communications: Support and manage external communications related to operations and finance.

• Media Budget Management: Oversee and optimize the management of media budgets.

• ICSOW Responsibility: Ensure compliance and best practices within ICSOW.

• Manage and mentor Jr. PMOs, supporting their professional growth and operational skill development. Provide ongoing coaching, sparring, and upskilling initiatives

KEY PERFORMANCE INDICATORS 

• Account profit margins.
• Cashback rate.
• Operational cost savings.
• Process efficiency improvements.
• Global account consistency and alignment in operational processes.

WHAT WE ARE LOOKING FOR

• Experienced in operations and financial management within a fast-paced environment.

• Detail-oriented with strong analytical and problem-solving skills.

• Proficient in financial reporting, time tracking systems, and process optimization.

• An effective communicator who can liaise between teams, finance, and external stakeholders.

• A proactive leader, capable of driving efficiency and fostering alignment across global teams.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year. 
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DIVERSITY, EQUITY & INCLUSION 
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.