Operations Manager - Montenegro (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a “WOW!” service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the trendiest places in each city & delivering their products in less than 30 mins.

Step up to the ambitious challenge of achieving best-in-class operations/delivery times in some of our most complex cities. Glovo offers an exciting opportunity for a data-focused, analytical professional who obsesses over details and is always looking for how to improve the performance of our couriers and partners (food and grocery). You will have access to unlimited data to facilitate creative decision-making and cooperate with a world-class team that can turn your recommendations for the country’s operations into an efficient reality.

This role is for a senior leader within Glovo’s Operations team, dedicated to enhancing the experience of our couriers and partners while optimizing overall delivery operations.

THE JOURNEY

• Analyse data obsessively to identify trends and build successful implementation strategies for our operations
• Improving and contributing to the upgrading of the delivery time, the efficiency of the courier, as well as the efficiency of delivery’s costs
• Close cooperation with the global operations team and General Manager right-hand in any strategic topic
• Understands, is committed to and manages supply chain status improvement to ensure operational excellence and excellent customer experience;
• Assessment of strategic opportunities, performance of a wide range of quantitative and qualitative analyses
• Implementation, standardization and execution of processes in all cities
• Establish and maintain relationships with key stakeholders (couriers and third party logistics)
• Team Leadership & Culture: Develop and mentor team leads, fostering a high-performance culture and growing top talent.
  

WHAT YOU WILL BRING TO THE RIDE

• 5+ years total professional experience, preferably in ops/strategy consulting or in an operations/logistic company
• Managerial experience - You should be able to motivate and develop teams
• Bachelor’s/Master’s degree in Engineering, Economics or similar preferred
• Hands on mentality: manage the big picture and the smallest details
• You´re always on top of your deadlines and you demonstrate to be passionate about organisation!
• Proven experience of working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with an analytical approach (SQL and excel are a plus!)
• Excellent communication skills (B2+ English and local language)
• An empathetic, inclusive and curious attitude
• A deep understanding of how a delivery business works and a keen business mindset
• Capacity to work at a fast pace within an ambitious Group

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!