- To be the face of our brand; to adhere to front desk duties and maintain a thorough knowledge of the company’s products.
- To deliver on service-level-agreement (SLA) commitments made to customers and assist with renewal packages.
- Troubleshooting of application issues (i.e. Class-in application); to work with internal teams and provide solutions.
- System administration of applications (i.e. Class-in and ZOHO) such as users access and CRM account management.
- To process tasks and operational-related matters within Blended-Learning teams via tickets and projects.
- Ability to triage and prioritize caseload considering urgency, possible consequences, and service quality.
- Ensure all systems are operating smoothly and take ownership for progression of own caseload. (i.e. replacement classes)
Top Skills
What We Do
LingoAce brings language learning to life, combining our expertise of authentic teaching with new-grade technology to deliver the most engaging and effective online classes for the young modern learner. We understand the challenges of learning a new language in a non-immersive environment with traditional passive language-teaching. That’s why we set out to transform the way modern young learners are engaged, with the goal of making language learning fun and fulfilling.
With a team more than 1,300 strong, and over 4,000 certified teachers currently in our company, we offer a variety of globally-accredited Chinese syllabus, catering to the diverse proficiencies and cultural backgrounds of learners from over 100 countries.
We have also recently closed our Series B and C funding rounds, with a total of $180 million raised to date. Some of our great partners and backers include: Sequoia Capital India, Owl Ventures, Tiger Global, Shunwei Capital, SWC Global & Decent Capital.
