Operations Excellence Analyst

Company Description

BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. 

Job Description

A Fortune 500 Financial Firm is hiring an Analyst, Operational Excellence position. This role drives a robust first line of defense and advises product teams on how to effectively balance business growth objectives while maintaining a strong control environment. In the role, you would lead operational risk initiatives and be responsible for developing and executing a robust risk management program to support digital payment products.

The Details:

1 year full time contract, potential to extend based on performance and budget

Hybrid in Lower Manhattan

Benefits provided including Health, Vision, Dental, 401k, and more!

Key Responsibilities:

The Analyst will be responsible for leading the implementation of operational risk management processes, including:

• Complaint investigation
• Refreshing Key Risk Indicators (KRIs) and managing alerts
• Supporting audit requests (both internal and external)
• Managing issue resolution and event closure
• Driving documentation and sharing best practices across product portfolios
• Collaborating with cross-functional teams including Product Managers, Product Enablement, Production Support, and Control Management governance teams
• Proactively identifying opportunities to improve control measures and mitigate operational risks
• Ensuring alignment between the risk management program and the client’s digital payment product scaling strategy

Qualifications

Qualifications:

- Bachelor's Degree

- Prior experience in Risk Management, Operations, Compliance, Internal Audit, Product Management Product Risk, or adjacent

- Ability to influence, work cross functionally, build relationships with key stakeholders and thrive in a highly collaborative fast paced environment

- Experience with supporting multiple large scale operational risk programs

- Outstanding written and verbal communication skills

- Self-motivated team player with the ability to handle multiple work streams and adhoc tasks simultaneously

- Ability to take lead with colleagues to meet deliverables

- Interpersonal skills with the ability to develop relationships across multiple business groups

- Ability to understand complex issues and root causes to determine solutions

- Knowledge of operational risk governance and management framework

- Strong analytical skills 

- Exceptional project management skills with meticulous attention to detail

- Advanced Excel, Visio and PowerPoint skills, along with overall technical skills

This role is not eligible for employment sponsorship.

Additional Information

The starting pay range for this role is $30-38 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.

BLEND360 is an equal opportunity employer.