Operations Effectiveness Manager

We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients. 

We’re not just shaping the future of lending – we’re redefining it. With cutting-edge technology, deep industry expertise, and a commitment to innovation, we empower businesses to thrive in an ever-evolving financial landscape. We’re looking for a passionate Operations Effectiveness Manager to help drive transformation within our Operations servicing function. 

Our Values Statement 

We epitomize the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders. 

The Role:  

As our Operations Effectiveness Manager, you’ll oversee resource planning and ensure seamless execution of business change within our Operations servicing function. You’ll be pivotal in driving transformation, optimising processes, and ensuring our operations align with business goals. 

What You’ll Be Doing: 

• Operational Change Management – Define and implement a clear vision, strategy, and roadmap for change initiatives, engaging stakeholders and considering wider operational impacts. 

• Process Improvement – Foster a culture of continuous learning and innovation, driving improvements across operational workflows. 

• Resource Management – Ensure optimal use of resources, including personnel, technology, and equipment, coordinating with department heads to address bottlenecks. 

• Data Analysis & Reporting – Collect and analyse performance data, generating insights to drive operational efficiency. 

• Leadership & Mentoring – Manage and develop a high-performing team, fostering collaboration and excellence. 

What We’re Looking For: 

• Change Management Expertise – A deep understanding of change management principles and a passion for solving complex business challenges. 

• Operational & Risk Knowledge – Experience in operational resilience within a lending environment, with the ability to identify risks and opportunities. 

• Leadership & Influence – Strong leadership skills, with experience managing teams and influencing key stakeholders. 

• Strategic Thinking & Problem Solving – A proactive approach to identifying issues and driving effective solutions. 

• Communication & Stakeholder Management – Exceptional communication skills, comfortable leading discussions with senior stakeholders. 

• Adaptability & Prioritisation – Ability to balance multiple priorities and thrive in a fast-paced, evolving environment. 

What you will get in return 

• Time to Recharge – 28 days’ holiday + bank holidays, plus 2 volunteer days for causes you care about. 

• Invest in Your Future – Pension Plan: We match your contributions up to 10%. 

• Share in Our Success – LTIP gives all colleagues a potential payout if the company is sold for a profit. 

• Health & Wellbeing – Free counselling, legal, and wellbeing support for you and your household. Life assurance at 4x salary, with options to enhance coverage. 

• Exclusive Discounts – Enjoy savings and cashback at top retailers via our EQ Wins Platform. 

• Tailored Benefits – Pick perks that suit you: gadgets, travel insurance, will writing, holiday trading, and more. 

• Recognising Excellence – EQ ICON awards celebrate those who go the extra mile. 

Our Diversity Statement 

At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background.