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POSITION SUMMARY:
Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager.
The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices.
Position: Operations Coordinator
Department: SEMC
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
- Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
- Responsible for accurate registration, scheduling, confirmation, and billing functions.
- Responsible for answering clinic phones and sending messages to clinic staff/providers as appropriate. -Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures. -Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
- Responsible for daily oversight and reconciliation of co-payment and cash collection.
- Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
- Responsible for monitoring missing charge reports.
- Oversees ordering all necessary supplies and equipment for the practice.
- The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
- Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
- Assists Practice Director with Payroll and payment of Invoices.
- Assurance that all “Best Practice” initiatives are followed.
- Maintains patient confidentiality according to Steward and hospital standards. -All other duties as assigned.
Equal Opportunity Employer/Disabled/Veterans
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine.
Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide.
In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs.
Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine.
Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually.
No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
