Operations Coordinator

Posted 8 Days Ago
Be an Early Applicant
Eden Prairie, MN
Junior
Logistics • Transportation • 3PL: Third Party Logistics
The Role
The Operations Coordinator is responsible for daily operations management, supporting team members, ensuring service delivery to customers, maintaining accurate load data, resolving issues, and achieving customer satisfaction while adhering to company standards. The role requires effective communication and problem-solving skills to handle inquiries and improve service results.
Summary Generated by Built In

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

  • Perform daily board management. Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality

  • Serve as a first line of support for operations team members. Answer questions, address problems or redirect work when needed and escalate issues where necessary. Keep operations supervisors apprised of trends or concerns

  • Work directly with the Account Coordinator and/or Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customers

  • Build relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes

  • Follow through on customer and carrier requests to ensure satisfaction

  • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.

  • Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch points

  • Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards

  • Utilize data and reporting to identify and improve service results in order to meet customer expectations

  • Ensure customer TMS requirements are met

  • Execute internal carrier offer management for specified customer(s)

  • Respond to customer inquiries and provide updates related to exception management in a timely manner

  • Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.

  • As needed, complete operational tasks to ensure daily deliverables are met

  • Other duties or responsibilities as assigned according to the team and/or country-specific requirements

QUALIFICATIONS

Required:

  • High School diploma or GED

  • At least 2 years of related C.H. Robinson experience; operations experience strongly preferred

  • Ability to work evenings and/or weekends (select roles only)

  • For external postings only: Minimum 3 years of call center customer service or transportation/logistics experience

Preferred:

  • Bachelor’s degree from an accredited college or university

  • Previous customer service experience in a call center or similar environment

  • Understanding of C.H. Robinson systems and capabilities

  • Proficient in Microsoft Office Suite of programs

  • Values a diverse and inclusive work environment

  • Verbal and written communication

  • Excellent customer service orientation

  • Self-motivated with the ability to work under limited supervision

  • Delegation and providing direction to others

  • Providing direct feedback to others

  • Time management

  • Ability to prioritize well

  • Attention to detail and accuracy

Disclaimer:

  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$18.80 - $29.28

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

The Company
HQ: Eden Prairie, MN
17,478 Employees
On-site Workplace
Year Founded: 1905

What We Do

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.

Similar Jobs

Mondelēz International Logo Mondelēz International

Manager, Customer Growth Insights - Target

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Hybrid
Minneapolis, MN, USA
90000 Employees
115K-157K Annually

PwC Logo PwC

OFRO Independence Private Equity Senior Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote
Hybrid
70 Locations
364000 Employees

Mondelēz International Logo Mondelēz International

Driver CDL

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Hybrid
Brooklyn Park, MN, USA
90000 Employees

Mondelēz International Logo Mondelēz International

Senior Manager, APEX (TPM) Reporting & Functionality

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote
Hybrid
50 Locations
90000 Employees
137K-189K Annually

Similar Companies Hiring

Coupa Software Thumbnail
Payments • Logistics • Information Technology • Generative AI • Fintech • Business Intelligence • Analytics
Foster City, CA
2500 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees
HERE Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account