Operations Business Partner

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Operations Business Partner

Location: Remote, USA (Must be able to work EST or CST hours)

Operations is the dynamic force behind our global Professional Services organization! We spearhead business planning, workforce strategy, and performance analysis, driving continuous improvement and optimizing internal processes. Our team leads impactful initiatives and projects, ensuring seamless project staffing and serving as the go-to experts for all financial matters.

By delivering insightful reports and strategic advice, we empower our organization to achieve its goals and thrive. As trusted partners to the management team, we play a pivotal role in steering the company towards success.

We're looking for proactive, strategic thinkers with a passion for driving business success and a knack for collaboration!

In this exciting role, you'll collaborate with business leaders to manage financial and operational forecasts, control key business levers, and support the Revenue Recognition Process. You'll act as a liaison for the local finance team, handle budgeting processes, and create functional processes for alignment. Additionally, you'll interpret financial metrics, communicate variances, and ensure forecasts align with business objectives. Completing projects, identifying system enhancements, and supporting the Billing Readiness process are also key aspects of this role.

Responsibilities

• Manage and drive with business leaders to review, validate, and manage financial and operational forecasts, including cost, revenue, and resource planning.
• Identify and partner with Services Management to control business levers (e.g., KPIs, accruals, policies, headcount).
• Support Revenue Recognition Process by informing stakeholders and ensuring execution on actions.
• Serve as a common interface to local finance team for escalation items.
• Manage and partner with the Geo Lead on yearly budgeting process, including collecting and consolidating Plan data, preparing tools, providing recommendations, and historical analysis.
• Define and create functional processes and procedures for consistent structure and cross-functional alignment.
• Interpret and relate financial and operational metrics to business performance.
• Inform and communicate to Services Management regarding variances from budget/forecast or historical trend.
• Review, report, and consolidate bookings, revenue, and expense forecast for Services Management within the established cadence.
• Liaise with Finance organization to establish, review, and adjust direct expense forecast as needed.
• Verify that expense forecasts align with revenue forecasts, ensuring all projections are logically tied together and support overall business objectives.
• Complete projects identified and defined in collaboration with senior management.
• Identify system enhancements and reporting improvements; participate in related projects as required.
• Collaborate with Senior Management to define processes to address identified gaps and exposure; own or participate in execution of identified processes.
• Support and oversee Billing Readiness process.

Required Experience

• Experience with management of P&L
• Strong Change Management Skills
• Strong Leadership and cross-functional collaborative skills
• Bachelor degree in Finance or related field
• 5-7 years’ work experience in reporting, process improvement role
• Highly proficient in all MS Office products
• Excellent customer service and problem-solving skills and a drive for results
• Capacity to learn fast and understand complex business situations
• Works effectively in a fast-paced environment, under pressure and is comfortable with multi-tasking
• Understands the key business drivers relating to own area; uses this knowledge to focus own work
• Ability to demonstrate the ability to multi-task, understand the fundamentals of contracting including offer, acceptance, consideration, and intent to create a legal relationship
• Utilizes strong analytical, problem-solving skills and ability to think strategically with financial and business acumen skills operations, and subcontracts managers
• Willingness to work across time zones and adapt to global team dynamics

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $94,000 - $135,000. The actual pay may be lower or higher depending on a candidate’s skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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