Operations Business Analyst

The Business Analyst will research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations and facilitate implementation of service quality and/or efficiency enhancements to business processes including implementation of new products.

How will you create impact?

The Private Markets Operations Solutions team works to identify areas for improvement across the various teams and asset classes. The Solutions Team works with the internal teams to increase their efficiency (through automation, process improvement, project management, etc.) and alleviate risk for the organization. The role requires the ability to learn several systems, different asset classes within MIMPM, and project management skills.

Responsibilities

• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions

• Develop business requirement documents and specifications

• Work as directed by management team to research and document business issues involving workflow procedures and processes

• Analyze data and work with management to develop creative solutions.

• Coordinate recommended process changes, enhancements and product implementations including test plans to ensure successful implementation

• Act as business unit liaison with other business units including Information Systems, etc.

• Assume the role of technical expert responsible for developing and guiding more junior team members

• Identify and recommend staff training needs in response to process changes or new product/system implementations

• Update assignments used for status reports, team communications

• Identify and recommend staff training needs in response to process changes or new product/system implementations

• Shares best practices with other team members, thus ensuring consistency across BUs and channels in the way John Hancock does business, and in its delivery of products and services

• Shares information on projects with other team members to ensure interdependencies amongst work are identified and addressed

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

What we are looking for

• Bachelor’s degree preferred

• 2 - 3 years of business experience including progressive business analysis experience

• Very good understanding of the business unit including product offerings, and service and management structure

• Good understanding of project management methodologies and workflow design

• Ability to influence and negotiate with others to meet project deadlines

• Understanding of system design and analysis and user testing.

• Strong organization, communication and interpersonal skills

• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.

• Demonstrated understanding of issues relevant to business unit.

• Strong problem-solving skills and analytical ability

• Effective interviewing, facilitation and presentation skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

• more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

USA, Massachusetts, Boston, 197 Clarendon Street

Hybrid

Salary range is expected to be between

$60,375.00 USD - $100,625.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)