Operations Analyst

Company Description

Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

You will be involved in RUN missions (MCO, operational support and level 2/3 administration, production management, task automation) and some Build tasks.

As an Operations Analyst, you will be responsible for managing and supervising the application environments and middlewares related to the SaaS solutions offered by our company. Your main tasks will be as follows:

Creation and management of application environments:

- Setting up environments for new clients and new products;

- Configuring and setting up middlewares and applications.

Application deployments:

- Performing deployments in Testing, Pre-Production, and Production environments;

- Coordinating with development and operations teams to ensure reliable and efficient production releases.

Supervision and maintenance of operational conditions (MCO/MCS):

- Proactive monitoring of environments;

- Automation and continuous improvement of supervision and administration processes;

- Implementing and tracking preventive and corrective actions.

Incident management and technical support:

- Analyzing and resolving incidents in collaboration with internal and external teams;

- Proposing improvements to reduce the recurrence of incidents.

Qualifications

- Academic Background: Technical Training or Degree in Informatics, System Administration, Networks or similar areas;

- 2 to 5 years of experience;

- Fluency in French is mandatory;

- Fluency in English is mandatory;

- Advanced knowledge in System Administration (Linux/Windows), Reverse Proxy Servers (HAProxy, IIS), Databases (Oracle), CI/CD and Scripting (Azure DevOps, PowerShell and Shell);

- Autonomy;

- Thoroughness and analytical skills to effectively resolve incidents;

- Multitasking, attention to detail and rigor;

- Reliability, professionalism, ability to work under pressure.

Additional Information

- Attractive compensation package;

- Hybrid Working Policy;

- Excellent work conditions and environment (Lionesa Business HUB).

For more information, please check our website: www.generixgroup.com/pt