AAA

Operations Analyst

Posted 8 Days Ago

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Independence, OH

Mid level

Consumer Web • Transportation • Travel

The Role

The Operations Analyst will create and deploy reports to support the business, manage service delivery and quality, provide forecasting and budget updates, design improvement components, and implement automated processes. Advanced skills in Microsoft tools, Tableau, SQL, and Python are required, along with 4-6 years of experience in business operations and analytics.

Summary Generated by Built In

Operations Analyst

As a Operations Analyst, you are capable of creating, developing, testing, and deploying highly adaptive reports used to support the business. You will be querying working with both internal and external vendors to assist with the efficiency, bills, and effectiveness of our department’s needs.

What You Will Do

You’ll develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal and external performance management as it pertains to the Unified Communications department.
You’ll provide monthly forecasting and effective budget updates. Implement individual portions of the strategic business plan. Assess, evaluate, and recommend alterations to the business plan as needed.
You’ll review, recognize, design, and integrate continuous improvement components to meet redesign and business needs.
You will research, develop, and implement new methods, procedures, and technologies to promote automated processes and efficiencies within the Enterprise You will strive to simplify existing procedures and determine the most economical alternatives to reduce technical debt and spend.

What You Will Need

To thrive in this role, you will have 4-6 years of experience in a business operations and analytics.
You have the ability to learn new methodologies, databases, and analytical tools
You have advanced skills in using Microsoft including Outlook, Word, Excel, and Access required. Additional computer software skills such MS Project and Publisher desired.
You have advanced Tableau and SQL skills. Tableau/SQL certification is a plus.
You will have intermediate to advanced Python skills. Python certification is a plus.
You have the ability to analyze, organize and shift priorities to meet the needs of senior leadership.
You have advanced leadership skills with an innovative mindset with demonstrated creativity to drive actionable results
Past experience with external TEM (Telephony Expense Management) vendors in the Telecommunications industry.

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Benefits:

Extraordinary medical/dental/vision/life benefits
401(k) Savings plan with company match
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer