Marketing Operations Analyst III (Workfront and/or PowerBI experience preferred) Hybrid

Job Summary:

The Marketing Operations Analyst III is responsible for managing technology, workflows and requirements, as well as facilitating process improvements to meet the operational needs of Marketing Communications.

Essential Functions:

• Serve as subject matter expert and maintain an up-to-date understanding of Marketing Operations capabilities and systems
• Create, run and prepare reports as requested by Marketing/Communications leadership; consult within department and organization on reporting
• Facilitate resolution for internal troubleshooting and workflow questions, as well as resolution of issues advanced by department leadership
• Develop and lead training of processes and capabilities for Marketing Communications team new team members
• Provide training and guidance on operations and administration of work management system and procedures to new team members
• Facilitate improvements in Marketing Communications technology and workflows, to include the development and execution of a roadmap
• Lead regular documentation and maintenance of departmental processes
• Facilitate process improvement through root cause determination and remediation plans, using data-driven resources
• Lead collaboration across departments, including process/capability training, documentation and troubleshooting
• Assist with the management of relationships with vendors for accountability on initiative involvement and deliverables
• Facilitate successful implementation and integration of requirements to Marketing Operations capabilities
• Maintain understanding of regulatory requirements
• Perform any other job duties as requested

Education and Experience:

• Bachelor's degree or equivalent years of relevant experience required
• Five (5) years’ experience in requirements management
• Familiarity with healthcare payer industry and knowledge of Medicaid and Medicare preferred
• Workfront and/or PowerBI experience preferred

Competencies, Knowledge and Skills:

• Proficient in Microsoft Office tools, including Word and Excel
• Understanding of business analysis principles, process, and tools
• Understanding of a project lifecycle, including processes, techniques and tools
• Strong interpersonal skills and proven ability to establish effective working relationships with stakeholders at all levels
• Exceptional written and verbal communication skills
• Ability to work independently and within a team environment
• Effective listening and critical thinking skills
• Ability to coordinate and lead cross-functional teams
• Extensive experience working on multiple projects
• Effective decision making and problem-solving skills with close attention to detail
• Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency
• Ability to multi-task and remain flexible during organizational and/or business changes
• Customer service oriented

Licensure and Certification:

• None

Working Conditions:

• Hybrid role - In Dayton HQ office 2-3 days a week
• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$70,800.00 - $113,200.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.