As an Operations Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, along with the Sales department, you will schedule, book, and track each shipment to its completion across all modes of transportation. This includes verifying timely pick-ups and deliveries, resolving issues, and approving invoices with a sense of urgency to any discrepancies.
Fastmore has been providing domestic transportation services to freight forwarders for more than 15 years. We simplify logistics through collaboration, transparency, and cutting-edge technology while delivering what matters most for freight forwarders. In 2022, Fastmore was acquired by Echo Global Logistics - a Fortune 1000 provider of technology-enabled transportation management services. As a third-party logistics provider, Echo simplifies transportation management for our clients and carriers.
Position Overview: As an Operations Account Executive, you will strive to go above and beyond customer expectations every day. Partnering with your team, along with the Sales department, you will schedule, book, and track each shipment to its completion across all modes of transportation (TL, LTL, Partial, Flatbed, etc.). This includes verifying timely pick-ups and deliveries, resolving issues, and approving invoices with a sense of urgency to any discrepancies.
We trust you to drive efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability. You will maintain current operating procedures, updating when necessary, and review past sales activity for historic trends and expectations. In addition, you will be responsible for managing day-to-day relationships with key carriers and developing agreeable resolutions for any problematic carriers.
You..
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Have 1-2 years of customer service experience
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Can display a sense of urgency in managing time and accomplishing tasks
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Are always one step ahead, looking for creative ways to improve old processes
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Have mastered the ability to build and maintain strong client partnerships
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Possess the ability to communicate at all levels and with a wide range of personalities
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Can solve any problem that's thrown your way
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Are always ready for the next challenge
We..
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Value collaboration, intellectual honesty, go-getters, positive energy, and we never stop seeking ways to get better
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Put our customers' needs into everything we do
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Care about your career development as much as you do
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Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won't find anywhere else
Requirements:
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Minimum 1 year logistics or relevant experience
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Bachelors degree highly preferred
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Proven track record handling customer issues
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Ability to and proven track record to multiple task in a fast paced environment
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Excellent written and verbal communication skills
Work Environment:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation
Compensation Range: $46,750.00 - $57,050.00 - $67,300.00
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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