Operational Risk Manager

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Operational Risk Manager to join our growing Risk Management team. 

As part of the Operational Risk and Resilience team, the role holder is accountable for establishing, maintaining and managing a reporting framework to support the monitoring and management of operational assurance activity for TransUnion UK and Europe, ensuring a high-quality, consistent approach to Risk and Control Management is applied across the business.

Day to Day You’ll Be:

• Establishing, maintaining and managing the first line Risk Management Framework across all TU UK and Europe business areas, operating in the context of the second line Enterprise Risk Management Framework.
• Engaging with various business owners to facilitate the creation, maintenance and management of risk registers, including best-practice guidance on risk identification and assessment, risk and control articulation, risk mitigation plan development and the annual Risk & Control Self-Assessment (RCSA).
• Fostering good relationships with other assurance colleagues across second line, such as Compliance, Issue Management, Operational Resilience and Third Party Risk Management, to ensure findings and outputs from other assurance prgrammes are fed into the risk registers as appropriate.
• Planning and leading specialist deep dives/thematic reviews to identify process and control weaknesses and/or non-adherence to Policy and Standards, with the output to include making recommendations that will materially improve the risk and control framework and/or pro-actively identifying the root cause of non-adherence and creating action plans to address.
• Acting as a Risk Management subject matter expert providing support, education and training to colleagues across the global organization, and at all levels, to improve the risk culture across the business.
• Identifying and driving areas of control improvement for key processes and procedures to ensure compliance with all policies and standards.
• Supporting the preparation of risk and control framework reporting for relevant governance forums as required, to illustrate how the current control environment is performing and to escalate risk issues to the relevant stakeholders.
• Responsible for the maintenance of the company’s ISO 9001 Quality Management System certification to drive quality management into the business, including completion of internal reviews and the audits conducted by the certification body and ensuring any audit findings are followed up and resolved.
• Responsible for the day-to-day people management of the Sr Analysts, including performance, development, and attendance.

Essential Skills & Experience:

• Strong interpersonal skills, with the ability to interact with, build relationships and manage a variety of technical and non-technical business stakeholders at all levels.
• Proven people management skills, with experience of managing remote teams and developing individuals.
• Competency in planning and conducting different types of risk reviews (e.g., sampling, deep-dives, ISO 9001 reviews)
• Ability to articulate a business issue without resorting to technical language.
• Initiative to propose solutions and to act independently with the confidence to effectively challenge the status quo.
• Highly developed ability to analyse and present data effectively.
• Excellent attention to detail and a high level of accuracy in all areas of work.
• Organisation and time management, specifically working to deadlines with multiple deliverables.
• Strong analytical and problem-solving capabilities with the ability present findings effectively.
• Ability to adapt approach in response to changing priorities or new information.
• Risk and quality management within a regulated business, preferably within financial services sector.
• Process improvement through effective risk and control monitoring
• Managing and maintaining an ISO 9001 compliant Quality Management System
• Working with Microsoft Office applications
• Educated to degree level or otherwise suitable experience.

Desirable Skills & Experience:

• Understanding of Credit Reference Agency data (desirable)
• Design and implementation of control dashboards and reporting (desirable)

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid 

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Lead, Risk Management