Location: Austin, United States of America
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Operation Manager
Austin, Texas- Hybrid
Position Summary
Thales is currently looking for an Operation Manager to lead the SRE team and drive the support of the solution.
Key Areas of Responsibility
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Lead, mentor, and develop a team of Site Reliability Engineers (SRE).
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Set-up and manage operation processes and workflows to ensure reporting to management and enhance operations efficiency.
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Develop and implement support strategies and initiatives that align with business goals.
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Analyze customer feedback and support metrics to identify areas for improvement.
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Ensure high levels of customer satisfaction through effective support resolution and communication.
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Track and report on key performance indicators (KPIs) related to support operations.
Minimum Qualifications
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Bachelor’s degree in Engineering, Computer Science or similar Technical field or, in lieu of a degree, 4 years of relevant, exempt experience as equivalency.
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At least 5 years of experience as operation manager including team management.
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At least 2 years in design or deployment or operation of microservice based architecture solution deployed in a cloud infrastructure.
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Demonstrated ability to analyze KPI’s and customer feedback to improve efficiency and process
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At least 2 years of experience in software tools (datadog, containers and microservices based architecture (Docker, Kubernetes, Java), CI/CD and automation (Jenkins, Gitlab, Helm) and public cloud deployment.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
Special Position Requirements
Travel: Infrequently, possibly a few times a year
Schedule:
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Core hours are business hours 9-5
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On-call approximately 1 week every month
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
•Company paid holidays and Paid Time Off.
•Company provided Life Insurance,
Why Join Us?
Say HI and learn more about working at Thales click here
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].
Top Skills
What We Do
Welcome into our world, where we believe in making every day beautiful! At Vera Bradley, we believe beauty has a unique power to inspire and improve the quality of women's lives. Too often, beauty gets mistaken for something lofty or perfect. Something that lives in grand gestures or for a special, elite few.
We believe beauty is so much more than what you see on the surface. Beauty belongs everywhere, and is especially moving when it appears in places you wouldn't think to look and in situations you wouldn't expect to find it. And let's face it — we know it can make the difference between an ordinary day and an extraordinary one.
Meaningful beauty has been woven into the fabric of our company since day one. Let's flash back to day one, when the idea for this company was born in one of the most un-beautiful places in the world: the airport. We brought beauty to women travelers with inspired and feminine luggage, and the brand grew rapidly and organically from there — from friends and family as its first brand ambassadors into an American brand that is loved and toted by millions of women today.
At its very core, Vera Bradley is an innovation brand for women. We've always been inspired by the needs of real women, and our proudest moments have been when we can bring communities of women together through their shared love of beauty.
Our vision of hope ... Vera Bradley Co-founders Barbara Bradley Baekgaard and Patricia R. Miller began raising funds for breast cancer research in 1993 after the loss of their dear friend, Mary Sloan. Since then, their genuine commitment to this cause has evolved into the Vera Bradley Foundation for Breast Cancer. Together with our donors, event participants and volunteers, we hope for a future free from breast cancer. $25.7 million in contributions have been raised so far to support critical advancements in breast cancer research. Learn more @ www.verabradley.org.
