Operation Cordinator

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Job Description:

MOVE YOUR CAREER FORWARD WITH RYDER! 

Be a vital player for one of the largest and most recognizable names in

Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

SUMMARY
As part of the Ryder team the coordinator will handle a variety of tasks including handling incoming call volumes, researching Ryder invoices, explaining charges, com checks and communicating with external field personnel to close Salesforce cases within 2-day service level agreement (SLA).
ESSENTIAL FUNCTIONS

• Handle incoming calls.

• Solve problems and investigate/resolve a variety of issues and requests.

• Enter call cases into Salesforce.

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.

EDUCATION

• H.S. diploma/GED

EXPERIENCE
One (1) year or more experience Truck industry experience
One (1) year or more experience working with customers
SKILLS

• Strong verbal and written communication skills.

• Detailed oriented with excellent follow-up practices.

• Ability to drive multiple projects to successful completion.

• Ability to work independently and as a member of a team. Able to work with minimal supervision. Operate effectively as part of a team in a call center environment. Adhere to departmental goals and metrics.

• Strong verbal communication and listening skills.

• Demonstrates a high level of accuracy, even under pressure. Handle stressful situations and high call volumes

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Detail oriented with excellent follow-up practices

KNOWLEDGE

• Good command of the English language; advanced level.

• Knowledge of systems and tools (FIS, Carms, Salesforce, etc.); intermediate level; preferred.

• MS Office & Windows; intermediate level.

TRAVEL
No

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off for Military Veterans.

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Job Category

Customer Service

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

15

Maximum Pay Range:

17

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.