Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center three times per week, at minimum.
Overview
The Business Performance Analyst will play a critical role in driving the performance and growth of our GM Envolve OnStar subscription business by providing data, insights, and tools that informs strategic business decision-making. Reporting to the Revenue Growth Manager, you will collaborate closely with key stakeholders across Revenue Operations, EDAI, and other teams to ensure the highest levels of accuracy, quality, and actionable insights in our business performance data and reporting.
In this role, you will be responsible for monitoring key performance indicators (KPIs), uncovering insights, and identifying opportunities for growth and performance optimization, particularly within the commercial channel. Using a blend of strategic thinking, data analytics, and a focus on KPIs such as revenue, subscription volume, attach rate, churn, and average subscription revenue, you will help lead the strategy, execution, and monitoring of business growth initiatives. You will also help develop, implement, and continuously refine our approach to performance measurement.
Key Responsibilities:
- Develop a comprehensive understanding of the OnStar digital subscription business KPIs, customer behaviors, products, and sales channels.
- Act as the bridge between Revenue Operations and EDAI, ensuring that reporting, data visualizations, and insights are accurate and of the highest quality.
- Write queries and analyze data to identify growth opportunities, focusing on acquisition, retention, and churn mitigation strategies to drive improved subscription performance.
- Support the continuous evolution of our performance measurement framework using a process of continuous improvement.
- Collaborate with EDAI to develop predictive analytics that will guide new growth strategies and drive subscription performance.
- Proactively provide actionable recommendations through data-driven analysis to optimize revenue and profitability.
- Deliver clear, impactful presentations to communicate business performance insights, key initiatives, and recommendations for action.
- Build strong cross-functional relationships with stakeholders across various teams and organizational levels.
- Communicate complex business insights effectively, making them understandable and actionable for all relevant parties.
- Monitor and track the progress of key business initiatives and provide recommendations to improve execution and outcomes.
Additional Description
Required Qualifications:
- 3+ years of experience in business performance measurement, analysis, sales, or a related field.
- Proven track record of translating business needs into performance-driven solutions, influencing decision-making with data-driven storytelling.
- Proficiency in SQL, Python, and other programming languages, as well as BI tools such as Power BI, Tableau, and Data Bricks.
- Strong analytical skills, with the ability to think strategically and deliver creative, actionable solutions.
- Self-starter with a proactive attitude and a keen ability to problem-solve in complex, ambiguous environments.
- Excellent relationship-building and communication skills, with experience presenting to stakeholders at all organizational levels.
- Advanced proficiency in Microsoft Office Suite, particularly Excel (for data analysis) and PowerPoint (for impactful presentations).
- Strong organizational skills with the ability to manage multiple priorities and work effectively in high-pressure, deadline-driven environments.
- Flexibility and adaptability in a fast-paced, ever-changing business landscape.
- Bachelor's Degree or equivalent work experience
Preferred Qualifications:
- Master's or MBA preferred.
- Experience working in the digital and/or technology space strongly desired, including the understanding of subscription business models.
This role may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Top Skills
What the Team is Saying
What We Do
At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.
Why Work With Us
At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.
Gallery
General Motors Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.
