Onsite Support Engineer - London

Job Description:

Job Summary

We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support, handling a wide range of hardware and software issues, including support for desktops, laptops, windows, and various peripheral devices. This role requires a proactive individual with more than 3 years’ experience in deskside IT support.

The ideal candidate would also have an ability to troubleshoot HP End User Workplace equipment (laptops) and be able to perform hardware break-fix/repair functions to provide additional cover & support to colleagues within the Team.

This is a full-time on-site permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00 based at our London location.

Key Responsibilities:

• Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLA’s
• Provide support for all operating system issues related to Microsoft Windows.
• IMAC’s – Installations, Moves, Additions and Changes
• Provide Remote desktop support – “LogMeIn”.
• Offer “how-to” assistance for end-user assigned IT devices and software.
• Perform hardware diagnostic tasks.
• Intune, cloud services and AD Management.
• Must have or be able to obtain UK GOV Security Clearance at SC level.
• Provide smart hands support.
• Handle smartphones and portable devices for SIM card handling and provisioning.
• Support meeting room equipment including audio and video equipment.
• Maintain good working relationship with key stakeholders and support teams.
• Act as a central point of contact for the customer.
• Perform network cabling and port patching.
• Maintain documentation for asset management, knowledge management, and site operations.
• Manage stock levels for incoming and outgoing IT goods.
• New User support (setup / deployment).
• Conduct end-user training and educational workshops to improve IT literacy.
• Site process documentation and knowledgebase article management.
• Triage and perform hardware repairs of 'In Warranty and Out of Warranty kit'.

Requirements:

• At least 3 years’ experience in a Deskside IT support role.
• Excellent oral and written communication skills in English.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
• A proactive approach and a commitment to providing excellent customer service.
• HP Warranty Accredited / Certified
• Familiar with HP Warranty Portal process.
• Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)

Preferred Qualifications:

• Microsoft Certification (MCSE/MCSA/MCP’s), other relevant IT fields.
• Experience in managing IT support in a corporate environment.
• HP Hardware Repair certification.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.