D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Maintain the integrity of all computer workstations and associated software within the organization
- Act as the main point of contact for employees who are experiencing computer issues
- Ongoing maintenance and future planning needs of the company's desktop infrastructure
- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues - Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
- Remote access solution (VPN) implementation and support
- Document and update the local client environment
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
- Advise and train staff on computer operations and software applications
- New staff on-boarding participation
- Understanding of Information Technology; trends, products and solutions
- 1+ years of experience in a similar position in 1st / 2nd level IT Service Desk/Desktop Support
- Customer focused with a passion and drive for customer satisfaction and delivering business values
- Friendly, supportive and flexible personality with quick learning ability
- Solid problem solving and analytical skills
- Ability to work independently as well as willing to follow directions and best practices
- Great communication and interpersonal skills
- Good team player with planning and organizing skills
- ITIL certification is an advantage
- Fluent English (written and verbal) required, fluent Dutch desired
- Candidates have to declare Criminal record extract not older than three months
- Broad range of activities, tasks, and projects
- Paid sick days
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Top Skills
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
