We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
The primary purpose of this position is to work primarily at a customer’s location and to be responsible for all staffing-related functions required. Onsite Managers are assigned to accounts with a separate P&L statement from a hub. The onsite account may perform recruiting functions at the customer site or rely on support from a dedicated team working in a branch. This role may also be responsible for leading and managing a team directly. The scope of the position may vary depending on the customer and the size of the account.
Responsibilities & Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
- Works with the customer’s team to coordinate and forecast staffing requirements.
- Developing and executing effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
- Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.
- May lead and direct a dedicated recruiting team based on the size and model of the account.
- Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
- Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
- Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
- Counsels temporary employees relative to attendance, productivity, and overall job performance
- Maintain compliance with operations, systems, and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
- Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.
- Perform quality evaluations on temporary employees.
- Participate in the customer’s safety program and verify that employees follow safety policies and PPE requirements. Accident review, investigations, and report of injury with the safety department as needed.
- Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
- May manage Profit and Loss statement financial responsibilities.
- Assist in the coordination and selection of secondary vendors.
- Communicate regularly on account status.
- Manage all master vendor activities, including payroll, invoicing, and aging.
- Complete measurement and reporting every week, including analyzing key performance indicator measurements and identifying opportunities for improvement.
- Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter, ensuring quality and continuous improvement.
- Participate in the customer’s meetings as appropriate to stay informed of the operations.
- May manage, lead, and direct an on-site team depending on the size and scope of the account.
- Participate in team off-site recruiting activities.
- Perform miscellaneous duties as assigned.
- Three years of previous work within a staffing company or in customer service
- Two years of experience supervising 150 employees or more in a metric-driven environment
- Financial management
- Technical Capacity
- Detail-oriented
- Excellent written and oral communication skills
- Customer-service orientation
- Proven, strong organizational skills.
- Ability to effectively prioritize in a multi-task environment and work under pressure
- Ability to motivate, coach, and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership
- High level of technical acumen and proficiency to learn and utilize new software and technologies quickly.
- High analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
- $55,000.00 - $70,000.00 salary per annum
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Volunteer days
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
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Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
