Onsite Community Manager - Build to Rent

Location

Huntsville - PO Box 1027

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Position: Community Manager - BTR

Location: Huntsville, AL

Primary Responsibilities: The onsite Community Manager (BTR) is responsible for managing the day-to-day operations of a build-to-rent community in Huntsville, AL. The responsibilities include: managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing real estate operations.

In addition, the Community Manager will also:

• Ensure that the BTR community, homes and common area spaces are prepared for daily leasing and residential activities.
• Welcomes prospective residents and guides them through the community and conducts new home tours.
• Provides information on leasing processes and responds to community related inquiries, requests, and concerns via telephone and email.
• Oversees each BTR community and takes lead by interviewing sales and onsite BTR leasing candidates and oversees the onboarding of new team members assigned to the BTR team.
• Facilitates and leads BTR community specific company training and manages the onsite leasing operational performance in accordance with Company policies, values, and business practices.
• Participates and provides input into the development of budget(s) for BTR communities by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by assessing and analyzing market specific rent rates, ensuring rent and fees are collected and posted in a timely manner and preparing and reviewing weekly, monthly, and quarterly financial status reports.
• Assists with supplier partner, contractors, and service providers relations in ensuring that the work performed, assigned areas of responsibilities and/or products purchased match the contractual obligations and/or processes in place.
• Controls expenditures by staying within the constraints of the approved budget or targets.
• Oversees the lease enforcement process by reviewing and approving prospective resident applications, discounts, and renewal leases, conducts periodic home inspections, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that align with the BTR environment and implements short- and long-range marketing and leasing strategies/goals to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Follows up with prospects and new residents to ensure satisfaction and foster positive relationships.
• Conducts regular stabilized and lease up property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenity spaces meet established standards for safety, cleanliness, and general curb appearance and appeal.

• Utilizes property management systems to manage social media, reputation management, resident ledgers, service request history and prospect data efficiently.
• Respond promptly and courteously to resident and client/owner concerns and take proactive actions to resolve issues.

Skills & Competencies:

• Associate degree or higher is preferred, but not required.
• Lease Up/New Construction Property Management experience is preferred.
• Must possess an active Real Estate or Property Manager or Property Manager in Charge license in the State of Tennessee.
• 3 or more years of experience managing onsite operations in: Build to Rent Real Estate, New Home Sales, New Construction/Lease Up Sales, Hospitality, Retail and/or Multi-Family Property Management.
• CAM, NALP, CPM designations preferred.
• Advanced computer/technology system knowledge (Property Management Systems, CRM’s, Word, Excel and PowerPoint preferred.
• Demonstrated strong written and verbal communication skills.
• Demonstrated customer service skills in fast paced environment
• Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
• Ability to thrive in a high volume, data entry and processing work environment.

Essential Job Functions:

• Function as an onsite Community Manager representative of Maymont Homes at BTR locations assigned.
• Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities

• NOI, occupancy, and stabilization metrics.
• Customer satisfaction measured by KPI through reputation management software systems.
• Ensure direct reports to you complete assigned training by deadlines set forth.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT