Online Trade Assistant Manager
We have an exciting opportunity for an Online Trade Assistant Manager to join our Digital team here at Harrods. This role is responsible for delivering a data-driven merchandising and trading strategy, optimizing the online customer journey, and ensuring seamless collaboration between Buying, Marketing, and Digital teams.
About the Role
The Online Trade Assistant Manager will own and refine the category, brand, and product hierarchy, ensuring a strategic and customer-first approach to site navigation and merchandising. You will be monitoring weekly and monthly trade performance, analysing key metrics such as sales, demand, conversion rates, AOV, and returns.
You will also;
- Ensure seamless execution of all promotional activities, including seasonal campaigns, sale events, and exclusive launches.
- Manage the Online Trade Assistant, ensuring accurate and timely execution of product uploads, categorization, and data management.
- Provide coaching and development opportunities for the Online Trade Assistant, ensuring best practices in digital operations.
- Act as the key point of contact for online trade queries from Buying, Retail, Concessions, and Customer Service teams.
About You
The ideal candidate is a critical thinker with a proactive approach, able to anticipate challenges, identify opportunities, and drive solutions that improve performance. They should be commercially driven, highly analytical, and detail-oriented, with a strong understanding of online trading, digital merchandising, and e-commerce KPIs.
You will also have the following;
- Previous years’ experience in an e-commerce trading, digital merchandising, or online commercial role.
- Experience in sales reporting, performance analysis, and forecasting.
- Ability to prioritise workload and work efficiently in a fast-paced, high-pressure environment.
- Strong communication skills with the ability to influence and collaborate across teams.
- A keen interest in retail, luxury, and brand positioning within the market
About Us
As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Online Trade (Laura Worman)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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