Onboarding Support Specialist

About Us:

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good. 

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition. 

Role Overview:
The primary function of Onboarding Support Specialist role is to run all aspects of merchant onboarding for our international clients. The jobholder will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels. 

What you will do 

• Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner 

•  Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s 

• Resolve issues/queries by interacting and communicating with other colleagues/ departments 

• Adapt to a fast-moving environment in a proactive and team focused manner 

• Liaise with Merchants and other departments to enable solutions delivery on time and to the correct specification

• Provide accurate, valid and complete information

• Liaise with other departments to review contracts to ensure correct configuration and billing models provided

• Create tickets from contracts and other source materials for the enablement team to action

• Provide internal or external technical advice about Planet solutions

• Follow up, analyze and report the status of the installed solutions

• Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve

• Work with an openness to take on new tasks and challenges as they present themselves within the position

• Follow communication procedures, guidelines and policies

Who you are:

• You will have a strong understanding of the integrated payments world

• Well organized and able to work to tight deadlines

• You will be a strong team player

• Previous experience within the payments, POS or Tax Free industry is an added asset

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.