We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
As the Onboarding Manager, you are committed to instilling a mindset of adaptability and innovation within our teams. Your focus will be minimizing customer churn and ensuring widespread customer adoption of JobNimbus. Through strategic Onboarding initiatives, you will decrease the time to value for our newly signed-up customers.
What you’ll be doing:
- Own the Onboarding experience for our new customers
- Develop and implement Onboarding strategies and tactics for successful Onboarding
- Establish key metrics to measure onboarding success and drive improvements.
- Identify opportunities to enhance the Onboarding experience and improve customer satisfaction
- Have strong collaboration with other CX departments and teams for seamless transitions
What makes you the hero for this job:
- 3+ years of experience managing an implementation, onboarding, or customer success team in a SaaS environment.
- Strong leadership and coaching abilities, with a track record of developing high-performing teams.
- Expertise in onboarding strategy development and process optimization.
- Data-driven mindset, with the ability to track and improve key onboarding KPIs.
- Excellent communication and problem-solving skills.
- Familiarity with construction industry workflows is a plus.
- Experience working with CRM, ERP, or field service management software is a plus
Superpowers:
Team Commitment: You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head exploded? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course! Ownership: We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.
Mentor (Hit us up to get more information)
Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, and recruiting.
Top Skills
What We Do
JobNimbus is an all-in-one hub for your business. With JobNimbus, you can track sales, jobs, and tasks from a single, simplified interface. Because JobNimbus is mobile, you can access your information wherever you are, get everyone on the same page, and grow your business.
With a proven design and state-of-the-art technology, JobNimbus is built to be the simplest and fastest of its kind.
