Onboarding Coordinator

TITLE: Onboarding Coordinator

Location: 35 W 35th St New York, NY 10001

Employment Type: Full-Time  

Hourly Pay Rate: $30 - $33 an hour

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  

About DocGo: 

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

About The Job:

The Onboarding Coordinator plays a vital role in ensuring new hires have a seamless transition into their roles at DocGo. This position focuses on guiding candidates through the onboarding process, coordinating pre-employment tasks, and supporting operational readiness for new employees.

Responsibilities:

The Onboarding Coordinator role will have the following primary responsibilities, with additional responsibilities, as assigned:

• Initiate and manage the onboarding process for new hires, including collecting and submitting credentials, background checks, and Workday onboarding tasks.
• Communicate onboarding requirements and updates to candidates, ensuring deadlines are met for document submissions, health screenings, and other tasks.
• Monitor progress of onboarding tasks in Workday and Checkr, addressing any delays or roadblocks.
• Schedule and confirm I-9 verification appointments and orientation sessions.
• Send detailed welcome emails with Workday login instructions, training information, and next steps for system access and setup.
• Collaborate with IT, Credentialing, and Operations teams to ensure timely setup of systems, equipment, and access for new hires.
• Coordinate orientation schedules and share rosters with Training & Education and Operations teams.
• Provide excellent customer service to new hires, addressing questions and concerns throughout the onboarding process.
• Ensure compliance with company policies and procedures and maintain accurate records in Workday and related systems.
• Continuously improve onboarding processes by documenting workflows and identifying opportunities for increased efficiency.
• Additional duties and responsibilities, as assigned.

Requirements & Qualifications: 

• 1–2 years of high-volume experience in human resources, onboarding, client services, or related fields.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint).
• Experience with Workday or similar HRIS/onboarding systems is a plus.
• Detail-oriented and proactive, with a strong focus on providing an outstanding new hire experience.
• Willingness to adapt to evolving processes and business needs.

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.