Onboarding Analyst

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

This Fintech/Revenue Delivery Analyst is a client-facing position, in which you will be responsible for managing the onboarding process for new clients and existing clients in the fintech banking sector. The role involves ensuring seamless integration of clients with the company’s banking solutions, providing support through every stage of the onboarding closely with internal and external stakeholders to deliver a high-quality customer experience.

If you have strong research, writing, and analytical skills, and a desire to leverage your knowledge of fintech and payments; this immediate opportunity might be a fit.
Responsibilities:

• Client Onboarding
  • Lead the onboarding process for new & existing clients, ensuring smooth integration with banking and financial services platforms.
  • Gather required documentation and conduct due diligence checks, such as KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory compliance.
  • Guide clients through account setup, API integration, and service activation.
  • Liaise effectively with client-facing teams; provide strategic guidance as needed around client documentation, AML and Risk standards/guidelines, or Bank standards.
    
• Client Relationship Management
  • Serve as the primary point of contact for new clients throughout the onboarding phase.
  • Communicate clearly and effectively with the clients to provide updates, resolve issues, and answer queries.
  • Conduct onboarding training sessions and provide ongoing support to ensure client understanding of the bank’s platform.

Qualifications:

• Ability to manage complexity, multiple clients and deliver solutions to a tight deadline
• Strong work-ethic with ability to perform with minimal manager direction, take ownership and work independently
• Experience working within a strong regulatory/control environment
• Strong communication skills, both written and oral
• 3-5 years of experience in Financial Services in a client facing or client operations role.
• BA/BS Degree or equivalent job experience
• Strong interpersonal relationship and partnership skills
• Detail oriented and highly organized
• Understand payment systems and structures
• Basic technology knowledge
• Experience in developing and creating effective presentations (written/verbal) for senior personnel
• Experience leading projects using project management methodologies
• 1-2 years in a project delivery environment
• PMP preferred

#LI-JG1 #LI-Hybrid

Salary Range: $85,000.00 - $115,000.00