Omnichannel Observability Expert

Omnichannel Observability Expert

Country: Spain

Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. 

Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.     

Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class  team and help us create unique value for our customers!   

Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.

Mission:

The Observability Expert will be responsible for designing and implementing the observability framework for the digital channel of the bank. The platform will centralize data from various sources—Tealium tagging, microservices, and BPM orchestrators—to provide a clear understanding of the channel's operations and support easy adoption and monitoring across all geographies.

This role requires collaborating with cross-functional teams to define and coordinate visualizations for key frontend functionalities, including Cards, Payments, Global Position & Landings, Security, Accounts, Frontend Services, Loans, Customer Services, Deposits, & Customer Management.

The Observability Expert will actively contribute to the design and development of dashboards and monitoring tools. A critical part of the role involves establishing governance for Tealium tagging, ensuring consistency between design, development, and data consumption. This requires a strong understanding of website tagging, the ability to interpret tagged data, and effective communication with stakeholders to resolve discrepancies.

Responsibilities:

1. Observability Framework Design

- Develop a comprehensive observability platform leveraging data from Tealium, microservices, and BPM orchestrators.

- Create dashboards and monitoring tools to provide real-time insights into the digital channel’s performance and processes.

2. Visualization Coordination

- Collaborate with product teams to define visualization requirements for all frontend functionalities.

- Ensure consistency and quality in the visualizations across all functionalities and geographies.

3. Tealium Tagging Governance

- Establish and maintain governance processes for Tealium taggi

ng to ensure data consistency and accuracy.

- Collaborate with design, development, and data teams to resolve discrepancies in tagging and data interpretation.

4. Stakeholder Communication

- Work closely with local teams in various countries to support the adoption of the observability platform.

- Conduct training and provide documentation to ensure effective utilization of monitoring tools.

To be successful in the role you must have experience on:

• 8 years of experience in observability or analytics for digital channels in a multi-country environment.
• Strong knowledge of observability frameworks, including experience with dashboards and monitoring tools (e.g., Quicksight, Microstrategy, PowerBI, ELK).
• Hands-on experience with Tealium tagging and its integration with analytics platforms.
• Familiarity with microservices architecture and process orchestrators (BPM).
• STEM graduated or related experience with programming background.
• Previous experience in data governance, ideally in the financial sector.
• Ability to interpret tagged data and derive actionable insights.
• Strong problem-solving skills to address data inconsistencies and operational challenges.
• Exceptional communication skills to liaise with technical and non-technical stakeholders.
• Ability to train and support local teams in adopting monitoring tools.
• High level of English

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.