About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
This is not just another job. We’re looking for extraordinary people who are passionate about leveraging AI and cutting-edge technology to transform their fields. Whether you’re designing user experiences, building strategic marketing campaigns, analyzing risk, enhancing customer success, or driving operational excellence, there’s a place for you to thrive and make an impact with us.
About The Job
As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.
Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.
What You'll Be Doing:
- Receiving, handling, monitoring and responding to customer demands;
- Interface with our customers through the Ombudsman contact channels (telephone and email);
- Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;
- Keeping tabs and managing administrative demands alongside our legal partners;
- Providing advice on customer related situations to the Customer Support Engineering Team
- Interfacing with other teams to align strategies and suggest improvement on products and processes.
What You Need To Succeed:
- Excellent written and oral communication skills;
- Excellent Portuguese communication;
- Intermediary English skills;
- High attention to details;
- Strong organizational skills ;
- Good analytical skills;
- Fast learning;
- Love for technology;
- Ability to be flexible to changing priorities in a fast-paced environment;
- Previous experience in Consumer law and conflict mediation will be considered a plus.
- Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT) will also be considered a plus.
The Future We See:
At CloudWalk, we envision a future where AI empowers every field to reach new heights:
• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
Top Skills
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
