O&M Relationship Manager

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary:

The Operations and Maintenance Relationship Manager is responsible for maintaining GoodLeap’s Relationship of installed photovoltaic and battery energy storage systems for Third Party Installed Systems. In this role, the Manager will collaborate with Third Party Owners, and our 3P Service Providers to rectify field installation issues and system integrity. They will report the management of a pipeline of open service tickets and efficiently follow-through-to-completion. The O&M organization will always keep the customer as the priority. Quick action and excellent communication are paramount to help preserve the customer experience during system downtime and/or required repairs.

Essential Job Duties and Responsibilities:

• Operations and Maintenance servicing weekly reporting on Third Party Owned installed projects
• System production and cost savings analysis
• Management of system repairs with installers and third-party service providers on failed QA Projects

Required Skills, Knowledge and Abilities:

• 3-5 years of relevant professional experience
• Customer service skills required
• Must be able to adapt quickly to learning new systems
• Advanced Excel and CRM (Salesforce) knowledge
• Team player, collaborative, ability to work well with others
• Excellent written and verbal communication skills
• Previous solar industry experience preferred
• Bachelor's degree preferred

Compensation: $80,000 per year

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!