Your Role
Gensler’s London office is looking for an individual to provide robust, reliable support to workplace operations, maintenance and other business activities. Use your passion for service and attention to detail to help the Gensler team with day-to-day routines and rapid requests. As Office Manager, you will be an integral member in ensuring organisational efficiency by fostering a safe, inclusive work environment. This is an in person, in office role.
What You Will Do
- Develop a deep understanding of the voice and culture of our team to identify key opportunities to enhance the experience, morale and the engagement of team members.
- Lead and collaborate to create a welcoming, warm and comfortable workplace for team members, clients and guests.
- Collaborate with office Leadership, and Shared Services team to create employee experience strategies and events and implement unique and rotating programs. This may range from appreciation and recognition to special events to learning programs to after- hours client/team gatherings.
- Manage the overall aesthetics and cleanliness of Gensler’s space ensuring it is well maintained to project a clean, organized, clutter-free, appearance and professional environment at all times.
- Work with office leadership to develop and deliver appropriate catering concepts and food service programming.
- Provide leadership, direct management, oversight, coaching, development and support for Studio Coordinator, Facilities and Front of House teams.
- Coordinate with the Office Services and Studio Coordinator teams to ensure reception coverage from 8:00am - 6:00pm Mon-Fri.
- Responsible for the successful planning and logistics of all office events (internal and external), including but not limited to Staff Meetings/Town Halls, Holiday/Bonus/Wellness Events, Appointments Day, Office Tours, Client meetings and other similar events.
- Manage and coordinate all office moves, renovations, furnishings and seating assignments.
- Work closely with Office Leaders on studio space planning and seating. Forecast upcoming changes and develop scenarios.
- Responsible for all budgets related to the office (events, storage, supplies, repairs, maintenance, studio moves, food + beverages, etc.). Identify cost savings and efficiencies.
- Review and approve invoices for all services performed and purchases made.
- Work closely with the office IT leadership and provide support for printers and plotters.
- Collaborate with the technical teams to support the needs of our “Model Shop”
- Streamline operations and maintain efficiencies by finding ways for continuous improvements.
- Responsible for building/office safety and security programs.
Your Qualifications
- Bachelor’s Degree preferred (Facilities Management or related field ideal)
- 7+ years of experience in office/facilities, customer service and team management
- Reputation for strong client/team support required
- Event planning/management and hospitality experience preferred
- Experience in a professional services environment preferred – A&D a huge plus
- Strong facilitation, team building, relationship and problem-solving skills.
- Proven ability to lead, motivate, coach and manage team members
- Approachable personality with excellent communication skills
- A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
- Strong project management skills, ability to handle multiple competing priorities
- High attention to detail, organized with strong follow-through
Life at Gensler
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities.
As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.
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What We Do
Gensler is a global architecture, design, and planning firm with 53 locations and more than 6,000+ professionals networked across the Americas, Europe, Greater China, Asia Pacific, and the Middle East. Founded in 1965, the firm works globally with more than 4,000 clients across more than 33 practice areas spanning the work, lifestyle, community, and health sectors.
Everything we do is guided by our mission: To create a better world through the power of design.
We believe the power of design can spark positive change and create a future that promotes equity, resilience, and wellbeing for everyone.
Gensler was named one of Glassdoor’s Best Places to Work in 2020, 2019, 2017 and 2016, and our award-winning culture has been recognized by Fast Company as one of the 100 Best Workplaces for Innovators in 2021. Our people-first philosophy is centered on the core ideas of diversity empowerment, impact, community, respect, and growth. You can learn more about our commitment to creating an inclusive and diverse workplace at https://www.gensler.com/careers#diversity.
