Office Experience Assistant

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Office Assistant provides essential support to all departments within the unit and company, while maintaining the office environment by providing support to the Office Experience team in the areas of reception, administration and facilities tasks. Using best business practices to manage resources, services, and processes to meet the needs of the company.

The core parts of your role would be to:

• Reception
• On a daily basis, the incumbent will assist reception to handle all shipping and receiving of courier packages for internal and external shipments.
• The incumbent will provide reception coverage provide high level experience to guests
• On a daily basis, the incumbent will book boardrooms for executive meetings and staff; the incumbent will also liaison with building management with internal requests for temperature/lighting issues. The incumbent will also monitor visitor access and maintain security awareness.




Administration

• On a daily basis, the incumbent will receive all Canada Post delivered mail & couriers. Stamp and scan to recipient, keeping folder logs of archived documents. Ensuring all end of the day out going mail including registered, and international mail is correctly weighed and send out from all departments. As well the incumbent will maintain, and order postage supplies for the mail machine.
• The incumbent will aid departments with any “special projects” (file coping, preparing archive shipments/ preparing letters for clients/ scanning/ data entry) and any other administrative tasks for departments.
• On a daily basis, the incumbent must sort and distribute all incoming faxes through our fax server and insure delivery to the appropriate recipient through email. Prepare outbound couriers and accept drop offs ensuring clients required information and documentation is up to date.




Facilities

• On a weekly basis, the incumbent will be responsible for ordering, stocking and maintaining kitchenette(s) and stock room ordering supplies when needed. The incumbent will also stock printer paper as needed within the departments.
• Assist with office events and overall organization
• Coordinate with the building management for any facility issues/maintenance requirements.

Let's Talk About You!

• This is an entry level position
• The ideal candidate must possess a high school diploma or equivalent (GED)
• Good working knowledge of MS Office (primarily Excel)
• Ability to work under pressure and multi-task
• Good time management skills
• Highly organized with business maturity, discretion, enthusiasm and a positive attitude
• Ability to follow directions
• First Aid certificate or open to obtaining.

Job Complexities / Thinking Challenges:

• This role is highly customer service-focused, with an emphasis on supporting internal clients—our staff. The successful candidate will ensure that team members receive the assistance and resources they need to perform their roles effectively, fostering a positive and productive work environment. By prioritizing excellent communication, timely support, and proactive solutions, this position serves as a key partner to staff, treating them as valued customers.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!