Office Associate - Tutoring

Compensation Type: HourlyCompensation: $16.50

The Office Associate for the Tutoring Center provides general administrative, clerical, and operational support for the department and division. This role is the first point of contact for students, faculty, and visitors in the Tutoring Center main office. The Office Associate utilizes basic or advanced office and research skills, depending upon position assignment and skill level demands. This position also supports the academic functions of the faculty, department, and leadership team.

ESSENTIAL JOB FUNCTIONS

Clerical

• Provides administrative and clerical support to students, faculty, and staff in the Tutoring Center.
• Maintains and sets up a filing system that is virtual and physical.
• Files, organizes and cross-indexes files.
• Completes and process forms, records, and other documents in accordance with established procedures.
• Organizes the ordering and storing of supplies as needed.
• Assists the department in scheduling meetings and appointments, including preparing invitations, parking passes, and room scheduling when necessary.
• Works with administrative team to prepare and distribute updates, webpage content, informational materials, and resources.
• Maintains confidential or sensitive records and information. Initiates work orders such as housekeeping, general maintenance, etc. and follows through to completion..

Customer Service

• Provides customer service for the department to all visitors including students,staff, members of the public and others by furnishing and obtaining information; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.
• Provides information about College programs and other campus resources. Greets and routes visitors, students, faculty, staff, and other administrators to the appropriate places.
• Answers phones, routes calls, and takes messages, providing general information to callers.
• Obtains necessary information to resolve issues in coordination with the departmental leadership team.
• Resolves internal and external customer inquiries, redirecting questions as needed.
• Responds to questions and communicates with faculty and staff regarding messages and student questions in a timely manner..

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for college employees, client company employees, associated project vendors, and members of the community.

Minimum Qualifications

• High School Diploma or GED.
• One (1) year of experience in a customer service position.

Additional Information

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

WORKING CONDITIONS

• Normal office working conditions. Regular exposure to moderate noise typical to business offices.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Part time

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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