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Job Description:
Job Summary
This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.
Responsibilities:
- Coordinates customer transactions to ensure their needs are met and that operations functions comply with regulations.
- Serves as the primary point of contact for the customer relationship through periodic inquiries, proactive or reactive contact.
- Resolves complaints between functional groups.
- Processes ocean freight orders, reviews quotes/rates, audits, and investigations.
- Operates on operational performance issues.
- Interfaces with third-party carriers and suppliers to maximize service.
- Works in export/import operations and supports regulatory and compliance compliance in addition to their responsibilities.
- Resolves customer complaints and develops action plans where trends exist. Responsible for planning and executing all operations-related activities (import/export) of goods and products for customers.
- Ensures that goods are received in a timely and efficient manner and in compliance with all customs and trade regulations.
Qualifications:
- Minimum of one year of customer service experience
- Knowledge of maritime transportation regulations and functions, the freight brokerage industry, and freight routing.
- Strong oral and written communication skills
- Advanced Microsoft Office skills
- Systems knowledge and experience
- Analytical and problem-solving skills
- Invoicing skills
- Proficiency in Office suites (Word, Excel, PowerPoint, Outlook, Teams, etc.)
- Organizational and detail-oriented skills
- Basic logistics skills
Employee Type:
Permanent
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