Observability/Monitoring Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

The Observability Platform team is building a state of the art system for logging, motoring, and tracing across cloud and on-prem data centers. We’re looking for an experienced Senior DevOps engineer to lead our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers.

You will:

• Lead the planning, execution, and manage our observability infrastructure, which processes trillions of observability events (logs, traces, metrics) daily.
• Create and manage monitoring, logging, and alerting systems utilizing various technologies such as GrafanaLab, CaptainHook, Zabbix, fluentd, filebeat, ELK, Kafka, Prometheus, OpenTelemetry, and other related tools.
• Design and develop parts of a highly scalable software observability platform which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and maintain Kubernetes Helm charts that deploy hundreds of pods across nodes every day.
• Collaborate closely with DevOps teams in delivering cloud solutions aligned with our observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP. with self-service capabilities for engineering teams.
• Participate in on-call rotations.

You have:

• Bachelor's degree in Computer Science, Engineering, or related work experience.
• 3+ years as DevOps Engineer (or equal role) with a passion for technology and strong motivation and responsibility for high reliability and service level
• Proficient in Kubernetes and containerization technologies (Docker, etc.)
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking - preferred GCP.
• Strong programming skills in one or more languages (Bash, Python, Go, etc.).
• The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.

Benefits:

• Health: Medical, Dental and Vision
• Time away: Vacation and Holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. 

If you have any questions and or concerns, please feel free to contact [email protected]