Search the 31 jobs at LivePerson

The Senior Account Executive will be responsible for acquiring new enterprise customers and nurturing existing relationships, achieving sales targets, crafting compelling presentations, and executing strategic account plans while collaborating with internal teams to drive revenue growth.

As a Senior Technical Support Engineer, you will provide support to enterprise customers by resolving complex technical issues, acting as a liaison among customers and internal teams, and mentoring junior staff. You will analyze recurring problems and develop processes to enhance support, while maintaining strong communication and service orientation.

The Customer Success Manager at LivePerson drives product adoption and value discussions with customers, focusing on retention and growth of their accounts. Responsibilities include developing relationships, recommending best practices, creating success plans, monitoring product usage, and translating business metrics into ROI for clients.

The Senior Sales Enablement Program Specialist will empower sales and customer success teams by designing enablement programs, analyzing performance data, providing training, and collaborating across functions. The role focuses on enhancing the sales process through effective tools and resources, ultimately driving performance and engagement with customers.

As a Customer Success Manager II at LivePerson, you will drive customer growth by identifying upsell opportunities, act as a strategic advisor to enhance customer engagement strategies, and develop tailored success plans. You will be responsible for leading quarterly business reviews, managing stakeholder relationships, and utilizing data-driven insights for continuous improvement in customer experiences.

As a Cloud Engineer at LivePerson, you will design, deploy, and manage cloud-native applications on Google Cloud Platform (GCP), facilitate cloud migration, implement CI/CD pipelines, and ensure effective microservice communication using Istio. You will collaborate with various teams to enhance platform capabilities.

The role involves designing innovative conversational experiences, leading design workshops, analyzing user intents and journeys, and collaborating with various stakeholders to implement bot designs. Responsibilities include creating design documents, iterating on prompts, reviewing conversation designs, and advocating for best practices in conversation design.

The Senior Technical Support Engineer will provide expert technical support to enterprise customers, troubleshoot complex issues, mentor 2nd-tier staff, and act as a liaison between customers and various business units. The role requires experience with cloud technologies and web protocols, and it may include on-call duties and travel.

As a Senior Revenue Accountant at LivePerson, you'll manage the global revenue accounting close processes, analyze revenue contracts according to ASC 606, maintain internal compliance controls, and integrate systems like Salesforce and SAP for improved efficiency.

The role involves designing and implementing portions of the product development for a Conversational Cloud platform. Responsibilities include driving feature execution, collaborating with teams, maintaining critical platform features, providing customer support, and participating in product roadmap discussions.

The Front-End Software Development Engineer will collaborate with cross-functional teams to transform user stories into production code, apply UI design principles, optimize user experiences across platforms, and address performance and scalability issues. The role emphasizes innovation, feedback, and a strong understanding of front-end architectures.

The Senior QA and Automation Engineer at LivePerson will lead quality initiatives, develop and implement comprehensive test plans, sign off on feature readiness, and drive end-to-end testing strategies for web and mobile applications. This role requires a strong background in QA processes, experience with automated testing tools, and the ability to communicate effectively within a fast-paced environment.

The Senior Product Manager for Brand Experiences will lead the development and execution of the Conversational Cloud platform's features, focusing on enhancing brand interactions in Conversational AI. The role involves defining product strategy, collaborating with cross-functional teams, conducting market analysis, engaging with customers, and driving product performance metrics.

The Senior SOX Auditor will assist in testing Business Process controls, perform SOX testing and compliance audits, update SOX documentation, and assist with annual SOX scoping and risk assessments. The role involves collaborating with external auditors and internal teams while promoting data-led decision making.

The Senior SOX Auditor will support the testing strategy for business process controls, perform SOX testing, update SOX documentation, assist with annual SOX planning, execute enterprise risk assessments, and ensure communication with auditors and internal stakeholders.

The Observability/Monitoring Engineer will lead the planning and management of the observability infrastructure, focusing on logging, monitoring, and alerting systems. They will develop scalable software solutions for observability, manage Kubernetes deployments, collaborate with DevOps teams, and ensure high availability of platforms.

As a Software Development Engineer in Test II, you will ensure high standards in QA automation for UI systems, implement automation frameworks, enhance process efficiencies, develop scripts, collaborate with development teams, and keep abreast of automation best practices.

As a QA Engineer II, you will develop and implement test plans, document and monitor software defects, perform various testing methodologies, and enhance testing processes. You will communicate testing progress and work collaboratively with a team, focusing on improving product quality and following best practices.

As a Senior Technical Support Engineer at LivePerson, you will provide expert support to enterprise-level customers, troubleshoot complex technical issues related to cloud technologies, and serve as a vital liaison among customers and internal teams. Your role includes mentoring staff, communicating insights, and improving support processes while ensuring excellent customer experiences.

As a Senior Procurement Analyst, you will support the development of procurement strategies, manage sourcing processes, evaluate vendor performance, and promote compliance with ethical sourcing guidelines. Your role involves collaborating with leadership, identifying cost-saving opportunities, and implementing best practices throughout the organization.